When receiving an SMS text message from a contact in the Contacts app the sender's name is not displayed

Article ID: KB34989

Type: Support Content

Last Modified: 09-19-2013


Product(s) Affected:

  • BlackBerry 10 OS
  • BlackBerry Z30
  • BlackBerry 10 OS version 10.2 
  • JI 484490

When receiving an SMS text message from a contact that is present in the Contacts app, the sender's name is not displayed. Instead, only the phone number is displayed.

This occurs in situations where the incoming phone number contains a preceding plus sign (+).


This is a previously reported issue that is being investigated by our development team. A resolution is currently unavailable.


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