- BlackBerry 10 smartphones
- BlackBerry 10 OS
- JI 493055
When opening a received PIN message on the BlackBerry 10 smartphone,the following error is displayed:
Message body could not be downloaded
This issue only occurs when the sender has a BlackBerry 10 smartphone running BlackBerry 10 OS version 10.1.0.4xxx and the recipient has a BlackBerry 10 smartphone running BlackBerry 10 OS version 10.1.0.2xxx.
Upgrade to BlackBerry 10 OS version 10.1.0.4414 or higher. Contact the wireless provider to confirm availability.
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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.