- BlackBerry 10 OS
- BlackBerry Link
- Mac OS
- JI 7136284
When updating or reloading the BlackBerry 10 smartphone using BlackBerry Link on a Mac computer, the following message is displayed on the device tab:
The reload or update was not cancelled by the user and the BlackBerry 10 smartphone was not disconnected during the process.
Note: The update can fail at different percentages (i.e. does not occur at a specific percentage).
This is a previously reported issue that is being investigated by our development team. No resolution time frame is currently available.
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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.