- BlackBerry 10 OS
- BlackBerry World storefront
- JI 501927
When attempting to purchase or download Photo Studio Pro from BlackBerry World using a promo code, one of the following errors is displayed:
There were problems completing this purchase. We are unable to obtain the license key. Please visit www.blackberry.com/appworld/support for more information. (AW30501i)
You have purchased this item already, and won't be charged to download it again. (AW30222i)
- Launch BlackBerry World on the smartphone.
- Tap the All button at the bottom-left.
- Select My World > My Apps & Games
- Select Available from the top.
- Tap the action menu button (3 vertical dots) then select Refresh.
- When the refresh has completed, look for Photo Studio Pro in the list.
- Tap the download button (circle with an arrow) to the right of Photo Studio Pro.
Note: These steps will only work after a failed attempt to download the app using the promo code.
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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.