"We are unable to obtain the license key" is displayed when attempting to purchase Photo Studio Pro using a promo code

Article ID: KB35088

Type: Support Content

Last Modified: 09-17-2013


Product(s) Affected:

  • BlackBerry 10 OS
  • BlackBerry World for BlackBerry 10
  • BlackBerry 10 OS
  • BlackBerry World storefront
  • JI 501927

When attempting to purchase or download Photo Studio Pro from BlackBerry World using a promo code, one of the following errors is displayed:

There were problems completing this purchase. We are unable to obtain the license key. Please visit www.blackberry.com/appworld/support for more information. (AW30501i)

You have purchased this item already, and won't be charged to download it again. (AW30222i)

  1. Launch BlackBerry World on the smartphone.
  2. Tap the All button at the bottom-left.
  3. Select My WorldMy Apps & Games 
  4. Select Available from the top.
  5. Tap the action menu button (3 vertical dots) then select Refresh.
  6. When the refresh has completed, look for Photo Studio Pro in the list.
  7. Tap the download button (circle with an arrow) to the right of  Photo Studio Pro.

Note: These steps will only work after a failed attempt to download the app using the promo code.


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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.