BlackBerry 10 smartphone will not startup and displays an image with a link to www.bberror.com/bb10-0020

Article ID: KB35096

Type: Support Content

Last Modified: 04-21-2015

 

Product(s) Affected:

  • BlackBerry 10 OS
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  • Blackberry 10 OS version 10.2.0 and later
CollapseOverview

The BlackBerry 10 smartphone will not startup and displays an image with a link to:

www.bberror.com/bb10-0020

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The BlackBerry 10 smartphone has detected a non-functional or bad battery.
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For devices with a removable battery:

Replace the battery.

For devices with a non-removable battery:

If possible, back up the BlackBerry 10 smartphone using BlackBerry Link (see KB33526), then bring the smartphone back to place of purchase for service.

Note: To download the latest version of BlackBerry Link visit www.blackberry.com/blackberrylink.

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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.