- Blackberry 10 OS version 10.2.0 and later
The BlackBerry 10 smartphone will not startup and displays an image with a link to:
For devices with a removable battery:
Replace the battery.
For devices with a non-removable battery:
If possible, back up the BlackBerry 10 smartphone using BlackBerry Link (see KB33526), then bring the smartphone back to place of purchase for service.
Note: To download the latest version of BlackBerry Link visit www.blackberry.com/blackberrylink.
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(b) not to copy, distribute, disclose or reproduce, in full or in part any of the documents without the express written consent of RIM.
Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.