BlackBerry 10 smartphone will not startup and displays an image with a link to www.bberror.com/bb10-0020

Article ID: KB35096

Type: Support Content

Last Modified: 12-10-2013

 

Product(s) Affected:

  • BlackBerry Z30
  • BlackBerry Z10
  • BlackBerry Q10
  • BlackBerry Q5
CollapseEnvironment
  • Blackberry 10 OS version 10.2.0.XXXX
CollapseOverview

The BlackBerry 10 smartphone will not startup and displays an image with a link to www.bberror.com/bb10-0020.

CollapseCause
The BlackBerry 10 smartphone has detected a non-functional or bad battery.
CollapseResolution

For BlackBerry Z10 smartphone /  BlackBerry Q10 smartphone:

Replace the bad battery with a new or charged battery.

For BlackBerry Z30 smartphone / BlackBerry Q5 smartphone:

Complete the following:

  1. Back up the BlackBerry 10 smartphone using BlackBerry Link. See KB33526.
  2. Bring the smartphone back to place of purchase for service.

Note: To download the latest version of BlackBerry Link visit www.blackberry.com/blackberrylink.

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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.