BlackBerry 10 smartphone will not startup and displays an image with a link to

Article ID: KB35096

Type: Support Content

Last Modified: 12-10-2013


Product(s) Affected:

  • BlackBerry Z30
  • BlackBerry Z10
  • BlackBerry Q10
  • BlackBerry Q5
  • Blackberry 10 OS version 10.2.0.XXXX

The BlackBerry 10 smartphone will not startup and displays an image with a link to

The BlackBerry 10 smartphone has detected a non-functional or bad battery.

For BlackBerry Z10 smartphone /  BlackBerry Q10 smartphone:

Replace the bad battery with a new or charged battery.

For BlackBerry Z30 smartphone / BlackBerry Q5 smartphone:

Complete the following:

  1. Back up the BlackBerry 10 smartphone using BlackBerry Link. See KB33526.
  2. Bring the smartphone back to place of purchase for service.

Note: To download the latest version of BlackBerry Link visit


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