- Blackberry 10 OS version 10.2.0.XXXX
The BlackBerry 10 smartphone will not startup and displays an image with a link to www.bberror.com/bb10-0020.
For BlackBerry Z10 smartphone / BlackBerry Q10 smartphone:
Replace the bad battery with a new or charged battery.
For BlackBerry Z30 smartphone / BlackBerry Q5 smartphone:
Complete the following:
- Back up the BlackBerry 10 smartphone using BlackBerry Link. See KB33526.
- Bring the smartphone back to place of purchase for service.
Note: To download the latest version of BlackBerry Link visit www.blackberry.com/blackberrylink.
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(b) not to copy, distribute, disclose or reproduce, in full or in part any of the documents without the express written consent of RIM.
Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.