A blank grey screen is displayed when attempting to compose a Text Message on the BlackBerry Z10 smartphone

Article ID: KB35155

Type: Support Content

Last Modified: 09-30-2013

 

Product(s) Affected:

  • BlackBerry Z10
CollapseEnvironment
  • BlackBerry Z10 smartphone
  • BlackBerry 10 OS version 10.1.0.4633
  • JI 509932
CollapseOverview

When attempting to compose an SMS text message on the BlackBerry Z10 smartphone, tapping the Compose icon opens a grey empty space and does not accept input. SMS and MMS messages are unable to be composed and also cannot be replied to.

CollapseResolution
This is a previously reported issue that is being investigated by our development team. A resolution is currently unavailable.
CollapseWorkaround

Warning: The following procedures will delete either all data, or all data and applications on the BlackBerry smartphone. Back up the data prior to performing the procedure. For instructions, see the product documentation.

Perform a security wipe of the BlackBerry 10 smartphone. See KB33591 for detailed steps.

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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.