- BlackBerry Z10 smartphone
- BlackBerry 10 OS version 10.1.0.4633
- JI 509932
When attempting to compose an SMS text message on the BlackBerry Z10 smartphone, tapping the Compose icon opens a grey empty space and does not accept input. SMS and MMS messages are unable to be composed and also cannot be replied to.
Warning: The following procedures will delete either all data, or all data and applications on the BlackBerry smartphone. Back up the data prior to performing the procedure. For instructions, see the product documentation.
Perform a security wipe of the BlackBerry 10 smartphone. See KB33591 for detailed steps.
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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.