"Profile Installation Failed" displayed in the BES10 Client when attempting to enroll the iOS device to BlackBerry Enterprise Service 10

Article ID: KB35157

Type: Support Content

Last Modified: 10-01-2013

 

Product(s) Affected:

  • BlackBerry Enterprise Service 10
  • Universal Device Service
CollapseEnvironment
  • BlackBerry Enterprise Service 10 version 10.1
  • BES10 Client
  • iOS devices
CollapseOverview

During enrollment to BlackBerry Enterprise Service 10 using BES10 Client for iOS and Android, shortly after the user has entered the activation Username and Password, the user is prompted to Install the BlackBerry Enterprise Service 10 Profile. After clicking Install, one of the following pop-up messages may appear:

  • Profile Installation Failed - Profile Failed to Install
     
  • Profile Installation Failed - Mobile Device Management is already installed
CollapseCause

An Apple Mobile Device Management (MDM) Profile already exists on the iOS device. This profile might be a previously assigned BlackBerry Enterprise Service 10 Profile, Apple Mobile Device Management Profile, or an Apple Mobile Device Management Profile that has been deployed by another MDM Enterprise Product.

CollapseResolution

Remove the previously assigned Profile from the iOS device. Once this has been completed, attempt to activate using the BES10 Client again.

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