The default ringtone is played for a contact on the BlackBerry 10 smartphone even though a custom ringtone has been set for the contact

Article ID: KB35169

Type: Support Content

Last Modified: 10-28-2013

 

Product(s) Affected:

  • BlackBerry 10 OS
CollapseEnvironment
  • BlackBerry 10 OS
  • JI 510378
CollapseOverview

The default ringtone or notification tone on the BlackBerry 10 smartphone is played for a specific contact even though a custom Phone Ringtone, Email Messages Notification Tone, or BBM Notification Tone has been set for the contact.

In some instances, it has been observed that upon going back to edit the contact again, the customized made to the sound notifications for the specific contact have been reversed and set to their default values.

CollapseResolution
This is a previously reported issue that is being investigated by our development team. A resolution is currently unavailable.
CollapseAdditional Information

For information on how to set custom contact ringtones, see KB34851.

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