"Unfortunately, BBM has stopped" is displayed when attempting to change the display picture in BBM for Android

Article ID: KB35260

Type: Support Content

Last Modified: 11-14-2013

 

Product(s) Affected:

  • BBM for Android
CollapseEnvironment
  • BBM for Android version 1.0.0.70  
  • Android 4.0.4
  • Sony Xperia miro ST23i
  • JI 6442
CollapseOverview

When attempting to select a new BBM display picture or avatar in BBM for Android from the Android file system, the following error message is displayed:

Unfortunately, BBM has stopped.

The BBM display picture can be selected from the included BBM sample pictures without any issues.

CollapseResolution
This has been addressed in BBM for Android version 1.0.2.83. Visit Google Play or www.BBM.com/Android to update to the latest version of BBM.
CollapseWorkaround

Use one of the built in sample pictures which are bundled with BBM for Android by completing the following steps:

  1. Open BBM for Android and tap the top banner to access the My Profile screen.
  2. Tap the current display picture beside the PIN.
  3. Tap Replace Picture > Sample Picture.
  4. Tap the desired picture, then tap the Back button twice.

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