Auto Signature resets to default text after upgrading a BlackBerry 10 smartphone

Article ID: KB35277

Type: Support Content

Last Modified: 10-29-2013

 

Product(s) Affected:

  • BlackBerry 10
CollapseEnvironment
  • BlackBerry 10 OS version 10.2
  • JI 528990
CollapseOverview
The Auto Signature setting on the BlackBerry 10 smartphone reverts to the default after upgrading to BlackBerry 10 OS version 10.2.
CollapseResolution

This is a previously reported issue that is being investigated by our development team. No resolution time frame is currently available.

CollapseWorkaround

The Auto Signature(s) will need to be re-entered manually.

To setup an auto signature on the BlackBerry 10 smartphone, complete the following steps:

  1. Open the BlackBerry Hub.
  2. Tap the More button.
  3. Select Settings > Email Accounts.
  4. Select the email account to which the signature will be added.
  5. Under Email Settings, switch the Auto Signature option to On.
  6. Enter the desired signature text.
  7. Press the Back button.

The auto signature is now saved and will be applied to all emails sent from the corresponding email account.

CollapseAdditional Information

Due to Microsoft Exchange ActiveSync limitation it is not possible to enforce an auto signature from BlackBerry Enterprise Service 10.

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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.