Voice note file transfer in a multi-person BlackBerry Messenger chat appears as multiple file transfers

Article ID: KB35386

Type: Support Content

Last Modified: 11-26-2013

 

Product(s) Affected:

  • BBM
  • BlackBerry 10
CollapseEnvironment
  • BlackBerry Messenger
  • BlackBerry 10 smartphones
  • JI 525569
CollapseOverview

When a voice note is sent to multiple users in a multi-person BlackBerry Messenger chat, the voice note appears as being sent several times on the sender's BlackBerry 10 smartphone
even though it is only sent once to each recipient.

CollapseCause

When in a multi-person BlackBerry Messenger chat, each voice note transfer is unique as it will be sent to different recipient PIN numbers. Therefore, the file transfer appears as being
sent multiple times when in reality it is sent only once to each recipient.

CollapseResolution

This is a previously reported issue that is being investigated by our development team. No resolution time frame is currently available.

CollapseAdditional Information
This issue is cosmetic and does not indicate an issue with sending voice notes to BlackBerry Messenger chat recipients. 

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