Unable to send more than three PING!!! messages in a row

Article ID: KB35402

Type: Support Content

Last Modified: 07-31-2014

 

Product(s) Affected:

  • BBM for Android
  • BBM for iPhone
  • BBM for Windows Phone
  • BBM for BlackBerry 10
  • BlackBerry Messenger for BlackBerry smartphones
Jump to: Environment | Overview
CollapseEnvironment
  • BBM for Android
  • BBM for iPhone
  • BBM for BlackBerry smartphone
  • BBM for Windows Phone
  • iPad
  • iPod touch
CollapseOverview

After sending three PING!!! messages to a BBM contact, the Ping menu item option is greyed out and no further PING!!! messages can be sent to that contact.

This is by design and is the expected behaviour of BBM.

The Ping menu item option is enabled after the contact responds within the chat window or when moving out of the chat window view and then back into the same chat.

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