Issues with sharing files over cloud storage

Article ID: KB35472

Type: Support Content

Last Modified: 01-14-2014

 

Product(s) Affected:

  • BlackBerry 10 OS
Jump to: Environment | Overview
CollapseEnvironment
  • BlackBerry 10 OS
  • Dropbox
  • Box
CollapseOverview

The following information is intended for retail support representatives who are assisting customers with troubleshooting.

Ask  the customer if they can transfer their files

  • Ask the customer if they can view Dropbox or Box under the Share options for any file on their BlackBerry smartphone.
  • Ask the customer if there is a size limit on file transfers for their account.

Troubleshooting  steps

  • Verify that the customer did not exceed the overall storage limit for their cloud services application account. Advise the customer to check with their cloud storage wireless service provider to verify if a limit exists.

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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.