IBM Notes Traveler To Do and Memo (Journal) Support on BlackBerry 10 OS

Article ID: KB35547

Type: Support Content

Last Modified: 06-05-2014

 

Product(s) Affected:

  • Porsche Design P'9982 Smartphone from BlackBerry
  • Z30
  • Z10
  • Q10
  • Q5
  • BlackBerry Enterprise Service 10
  • BlackBerry Enterprise Server
CollapseEnvironment
  • BlackBerry 10 OS
  • Blackberry Enterprise Service 10 version 10.2 or later
  • IBM Notes Traveler
  • IBM SmartCloud
CollapseOverview

BlackBerry 10 OS now supports two-way synchronization of IBM Notes To Dos via IBM Notes Traveler with the following minimum requirements:

  • IBM Notes Traveler 9.0.0.1 IF4 or 9.0.1 IF3 with a fix for LO79011 for both versions is a minimum requirement, IBM SmartCloud Traveler
  • BlackBerry 10 OS version 10.2.1 and higher
  • BlackBerry Enterprise Service 10 is NOT a requirement, however if a user is activating via BES10, minimum BES10 requirement is BES10 OS version 10.2

When synchronization of To Dos is enabled, To Dos will sync to the native Remember application on the BlackBerry 10 smartphone. The user can access and work with To Dos from the Remember application.

To Do synchronization is triggered only from the BlackBerry 10 smartphone because Notes Traveler doesn't support SyncML Push technology that extends the existing SyncML protocol specification by offering a method of server-initiated synchronization, that is the server alerts the device that new data is available so that the device can immediately synchronize.

To Do synchronization is triggered by the BlackBerry 10 smartphone:

  • every 15 minutes
  • when there is a new or updated record in Remember application
  • when Remember application starts

The BlackBerry 10 smartphone does not synchronize Memos (Journal) with Notes Traveler using SyncML protocol due to Notes Traveler limitation.

CollapseAdditional Information

Enabling To Do Sync without BlackBerry Enterprise Service 10:

When a user activates the BlackBerry 10 smartphone running device software version 10.2.1 or later directly with IBM Notes Traveler (not via a BlackBerry Enterprise Server activation), Notes Traveler is selected either automatically or manually via Advanced Options. Once the user has completed the account setup, the user is prompted to enable various features for two-way sync including email, calendar, contact and To Dos. By default, it is already enabled.

Note: If the user has already activated their device with Notes Traveler prior to updating the device software to version 10.2.1 or later, the user will need to remove and re-add the account in order to enable To Do Sync.

Enabling To Do sync for a user via BlackBerry Enterprise Service 10:

BlackBerry Enterprise Service 10 introduced the ability for an administrator to create an Email Profile specifically for Notes Traveler. Prior to BES10 version 10.2, an administrator could only create an email for generic Microsoft ActiveSync.

To create an Email Profile for Notes Traveler with To Do Sync enabled:

  1. Log into the BlackBerry Device Service Administration Service.
  2. Expand Profiles from the Navigator pane on the left.
  3. Select Create an email profile.
  4. Enter a Profile Name and Description (description is optional).
  5. Click Continue.
  6. Next to Type in the Profile Settings section, click the drop-down and select IBM Notes Traveler.
  7. Set the various email profile settings and ensure To Do sync is set to Yes (Yes is the default).
  8. Once the profile has been completed, select Save.

This new profile will now be available to assign to users.

If there are users already connected to Traveler via BlackBerry Enterprise Service 10 with a Microsoft ActiveSync profile, and the desire is to enable To Do sync for those users, then edit the existing Email Profile, switch the Type from Microsoft ActiveSync to IBM Notes Traveler, ensure To Do sync is set to Yes then save.
This will automatically update the profile settings on the users device, enable To Do sync and initiate a re-sync of all Account data (email, calendar, contacts, To Dos).

To Do synchronization mandatory requires in the email profile:

  • SyncML server url
  • SyncML server port value
  • If SSL is set ON the server certificate MUST have the same FQDN server name as set in SyncML server url field.

Note: While this is a viable option, the re-sync of all existing accounts at once may cause performance issues on the server, including delays in delivering data to the device and running policy and application deployment jobs. For this reason it is recommended to create a new Email Profile for IBM Notes Traveler and migrate the users from the previous Microsoft ActiveSync profile to the IBM Notes Traveler profile in smaller batches.

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