Troubleshooting Issues with Third-Party Applications

Article ID: KB35595

Type: Support Content

Last Modified: 01-14-2014


Product(s) Affected:

  • BlackBerry 7 OS and earlier
  • BlackBerry World for BlackBerry OS 7 and earlier
Jump to: Environment | Overview
  • BlackBerry 7 and earlier
  • BlackBerry World

The following information is intended for retail support representatives who are assisting customers with troubleshooting.

About third-party applications

Customers should only install third-party applications from trusted sources, such as BlackBerry World storefront. Other third-party applications might cause issues on a BlackBerry smartphone.

Refer the customer to their IT administrator or the vendor of the third-party application for the following cases:

  • If the IT administrator at the customer’s organization loads third-party applications, or if the IT administrator disables third-party application downloads or their operation on the BlackBerry smartphone using an IT policy.
    Note: For more information about IT Policies, visit to read article KB30076.
  • If the third-party application is not functioning as designed, most application vendors provide a Contact Support button at the bottom of the application details screen in BlackBerry App World.

BlackBerry World

Customers can download and install applications using BlackBerry World. If the customer has questions about how to use BlackBerry World, refer them to or to access the BlackBerry World help and available reference guides.


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