Troubleshooting issues with sending and receiving pictures or other media files

Article ID: KB35602

Type: Support Content

Last Modified: 01-14-2014

 

Product(s) Affected:

  • BlackBerry 7 OS and earlier
Jump to: Environment | Overview
CollapseEnvironment
  • BlackBerry 7 and earlier
  • Bluetooth
CollapseOverview

The following information is intended for retail support representatives who are assisting customers with troubleshooting.

Customers can send and receive pictures or other media files using Bluetooth wireless technology .

Note: The file transfer feature is not available for BlackBerry smartphones running BlackBerry Device Software 4.1 or earlier, or between BlackBerry smartphones running BlackBerry Device Software 4.2 and 4.1.

For more information about sending and receiving files using Bluetooth wireless technology, visit www.blackberry.com/btsc to read article KB05409.

Send and receive files between two BlackBerry smartphones using Bluetooth wireless technology:

The first step to sending and receiving files between two BlackBerry smartphones using Bluetooth wireless technology is to pair the two BlackBerry smartphones.

For more information about how to pair BlackBerry smartphones, choose Bluetooth from the side menu, and then choose Not Pairing.

BlackBerry Device Software 5

Complete the following steps on both the sender’s and recipient’s BlackBerry smartphone:

  1. In the Bluetooth application, highlight the BlackBerry smartphone
  2. Press the Menu key
  3. Select Device Properties
  4. Set the Trusted field to Yes.
  5. Click Menu, and then select Save.

Note: To determine the origin of incoming Bluetooth connections, make sure that paired BlackBerry smartphones are configured to Prompt, and not set to Trust.

Complete the following steps on the sender's BlackBerry smartphone:

  1. On the Home screen of the BlackBerry smartphone, select Media.
  2. Select the agreed-upon media type (Music, Video, Ring Tones, or Pictures).
  3. Click Menu, and then select Send Using Bluetooth.
  4. When prompted to select a BlackBerry smartphone, select the recipient's BlackBerry smartphone.

Complete the following steps on the recipient's BlackBerry smartphone:

  1. On the Home screen of the BlackBerry smartphone, select Media.
  2. Select the agreed-upon media type (Music, Video, Ring Tones, or Pictures).
  3. Click Menu, and then select Receive using Bluetooth.
  4. The File Transfer dialog box appears, followed by a prompt to Save or Cancel the file.
  5. Select Save to save the file to the current location, or click the folder icon to browse to a different location.

BlackBerry 6 and later

Complete the following steps on both the sender’s and recipient’s BlackBerry smartphone:

  1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
  2. For BlackBerry 7 and later, click Networks and Connections.
  3. Click Bluetooth Connections (Bluetooth in BlackBerry 7 and later).
  4. Highlight the Bluetooth accessory, and then press the Menu key.
  5. Select Device Properties.
  6. Set the Trusted field to Yes.
  7. Click Menu, and select Save.

Note: To determine the origin of incoming Bluetooth connections, make sure that paired BlackBerry smartphones are configured to Prompt, and not set to Trust.

Complete the following steps on the sender's BlackBerry smartphone:

  1. On the Home screen of the BlackBerry smartphone, select Media.
  2. Select the agreed-upon media type (Music, Videos, Pictures, Ring Tones, or Voice Notes).
  3. Select the file to send.
  4. Click Menu, and then select Send > Bluetooth.
  5. When prompted to select a device, select the recipient's BlackBerry smartphone.

Complete the following steps on the recipient's BlackBerry smartphone:

Because trust was established with the sender’s BlackBerry smartphone, the file is automatically accepted and saved.
BlackBerry 6 and later has a Universal Receive mode for all paired and trusted devices. When two BlackBerry smartphones are paired, a BlackBerry smartphone running BlackBerry 6 and later can receive files at any time as long as the two BlackBerry smartphones are in range of each other, and the other paired Bluetooth device is trusted.

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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.