- BlackBerry 7 and earlier
The following information is intended for retail support representatives who are assisting customers with troubleshooting.
Check that the customer removed the shipping overlays from the BlackBerry smartphone. Common locations for shipping overlays include display, trackpad, camera, and battery door.
Ask the customer if they installed a screen protector or a protective coating on the BlackBerry smartphone.
Cosmetic blemishes do not normally interfere with the customer being able to use their BlackBerry smartphone. However, check the BlackBerry smartphone warranty to determine what service might apply.
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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.