- BlackBerry 7 and earlier
The following information is intended for retail support representatives who are assisting customers with troubleshooting.
Java Virtual Machine (JVM) is software that is designed to provide a secure virtual environment within a larger hardware system for running programs and scripts on the BlackBerry smartphone. All Java based BlackBerry smartphones include the BlackBerry Java Virtual Machine.
When the BlackBerry JVM encounters an issue, an error message appears on the BlackBerry smartphone during various activities to make the BlackBerry smartphone user aware of a failure in which the BlackBerry smartphone could not safely recover normal operation.
Verify that the Java error is not hardware related
Although JVM errors may only occur as a result of software-related issues, there are some Java errors that are known to occur due to interactions with the BlackBerry smartphone hardware.
If the BlackBerry smartphone displays one of the error messages listed in the knowledge base article, do not continue the troubleshooting process. Follow your wireless service provider’s procedures to service or return the BlackBerry smartphone.
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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.