Issues with the BlackBerry smartphone display

Article ID: KB35623

Type: Support Content

Last Modified: 01-14-2014

 

Product(s) Affected:

  • BlackBerry 7 OS and earlier
Jump to: Environment | Overview
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  • BlackBerry 7 and earlier
CollapseOverview

The following information is intended for retail support representatives who are assisting customers with troubleshooting.

The customer may experience the following issues with their BlackBerry smartphone display. These issues could be either display or power-related:

  • The BlackBerry smartphone display is black, but the LED is functioning.
  • The BlackBerry smartphone display is black and the LED is not functioning.
  • The charge indicator does not appear on the BlackBerry smartphone during charging.

Troubleshooting steps:

  • If the charge indicator does not appear during charging, physically inspect the BlackBerry smartphone USB port. If the physical inspection does not reveal issues with the USB port, use a known good charger of the recommended type for the customer’s model of BlackBerry smartphone to begin testing.

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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.