"Unable to sign into your BlackBerry ID. Confirm you are connected to the internet and try again" is displayed in BlackBerry Link when the computer has an internet connection

Article ID: KB35715

Type: Support Content

Last Modified: 12-12-2014

 

Product(s) Affected:

  • BlackBerry Link
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  • BlackBerry Link version 1.2.2.13
  • JI 567690
  • JI 833380
CollapseOverview

When attempting to log into BlackBerry ID in BlackBerry Link on a computer that has internet access, the following error is displayed:

Unable to sign into your BlackBerry ID. Confirm you are connected to the internet and try again

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This issue is under investigation. A resolution is currently unavailable.

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