FM Radio option is missing after upgrading to BlackBerry 10 OS version 10.2.1

Article ID: KB35743

Type: Support Content

Last Modified: 02-21-2014

 

Product(s) Affected:

  • BlackBerry Z30
  • BlackBerry Q10
  • BlackBerry Q5
CollapseEnvironment
  • BlackBerry 10 OS version 10.2.1
CollapseOverview
After upgrading the BlackBerry 10 smartphone to BlackBerry 10 OS version 10.2.1, the FM radio function is not available in the Music app.
CollapseCause
The FM Radio might not be available depending on your wireless service provider or rules set by your administrator.
CollapseAdditional Information

Please contact your wireless provider, or IT administrator and verify if any restrictions are in place.

For further information regarding FM Radio feature availability, see the BlackBerry smartphone user guide for your device model available here: 

http://docs.blackberry.com

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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.