BlackBerry smartphone users are unable to browse using the BlackBerry Browser after completing an upgrade to BlackBerry Enterprise Server 5.0.4 MR6

Article ID: KB35755

Type: Support Content

Last Modified: 04-21-2014

 

Product(s) Affected:

  • BlackBerry Enterprise Server
CollapseEnvironment
  • BlackBerry Enterprise Server 5.0.4 MR6
  • JI 599789
CollapseOverview

After completing an upgrade to BlackBerry Enterprise Server 5.0.4 MR6, BlackBerry smartphone users may experience failures when browsing using the BlackBerry Browser.

The following errors are seen in the BlackBerry Dispatcher log every time a browsing attempt is made by any end user:

[30107] (02/18 00:00:05.512):{0xAB0} {User01} Unsupported content type=IPPP, Tag=15438227
[30107] (02/18 00:00:06.621):{0xAC8} {User01} Unsupported content type=IPPP, Tag=15438228
[30107] (02/18 00:00:07.449):{0xAE4} {User01}
Unsupported content type=IPPP, Tag=15438229
[30149] (02/18 00:00:08.605):{0xA98} [BIPPe] (IPPP,6463)(198.167.37.108) dropping connection to service 0x01301010
[30309] (02/18 00:00:08.605):{0xB14} [BIPPa] {SCS} Sending BIPP data to BES Agent (unknown), size=30, Tag=782631

The BlackBerry MDS-CS logs may show the following error:

<MDS-CS_Server01_MDS-CS_1>:<DEBUG>:<LAYER = SRP, Trying to connect to Server01:3200>
<MDS-CS_Server01_MDS-CS_1>:<DEBUG>:<LAYER = SRP, Authenticating:[S1111111[Server01:3200]]>
<MDS-CS_Server01_MDS-CS_1>:<DEBUG>:<LAYER = SRP, Connect using : [S1111111:C3:ID001,IPPP]. Con id:[267]. Con state:[STANDBY]>
<MDS-CS_Server01_MDS-CS_1>:<DEBUG>:<LAYER = SRP, SRPID = S00000[Server01:3200], EVENT = Authentication, PHASE = spec_2_1_1, MESSAGE = Succeeded>
<MDS-CS_Server01_MDS-CS_1>:<EVENT>:<LAYER = SRP, server lost SRP connection with UID S00000[Server01:3200] due to java.lang.RuntimeException: Cannot load security library>
<MDS-CS_Server01_MDS-CS_1>:<WARNG>:<LAYER = SCM, No connection to S00000[Server01:3200]: Can't send health status>
CollapseCause
The Microsoft Visual C++ 2008 Redistributable Package (x86) is not installed on the computer.
CollapseResolution
Upgrade to BlackBerry Enterprise Server 5.0 SP4 MR7.
CollapseWorkaround

Install the Microsoft Visual C++ 2008 Redistributable Package (x86) on the affected BlackBerry Enterprise Server machine(s). If BlackBerry MDS Connection Service is installed remotely, install the package on the remote computer. This package can be found on Microsoft's website at the following link:

http://www.microsoft.com/en-ca/download/details.aspx?id=29

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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.