Sent items are duplicated within the Hotmail/ website

Article ID: KB35766

Type: Support Content

Last Modified: 03-04-2014


Product(s) Affected:

  • BlackBerry 7 OS and earlier
  • BlackBerry Internet Service
  • BlackBerry 7 OS and earlier
  • BlackBerry Internet Service
  • JI 619559

When sending email messages via the BlackBerry smartphone from, or, or etc. email accounts, the sent item is duplicated within the Sent Items folder on the hotmail or website.

This is a previously reported issue that is being investigated by our development team. A resolution is currently unavailable.

The following can be used as a temporary workaround to stop the duplicate sent items.  

Note: By enabling this setting any messages sent from the hotmail or website will not be saved as sent items.

  1. Login to the email account.
  2. Browse to Options - Saving sent messages.
  3. Enable Don't save sent messages.
  4. Select Save to complete the change.


By downloading, accessing or otherwise using the Knowledge Base documents you agree:

   (a) that the terms of use for the documents found at apply to your use or reference to these documents; and

   (b) not to copy, distribute, disclose or reproduce, in full or in part any of the documents without the express written consent of RIM.

Visit the BlackBerry Technical Solution Center at