Unable to connect BlackBerry 10 smartphone to BlackBerry Link after upgrading to BlackBerry 10 OS version 10.2.1

Article ID: KB35829

Type: Support Content

Last Modified: 03-20-2014

 

Product(s) Affected:

  • Porsche Design P'9982 smartphone from BlackBerry
  • BlackBerry Z30
  • BlackBerry Z10
  • BlackBerry Q10
  • BlackBerry Q5
  • BlackBerry Link
CollapseEnvironment
  • BlackBerry 10 OS version 10.2.1
  • BlackBerry Link
  • USB
  • JI 626231
CollapseOverview
After upgrading to BlackBerry 10 OS version 10.2.1 on the BlackBerry 10 smartphone, the smartphone will no longer connect to BlackBerry Link for Windows.
CollapseCause
There is a problem with the current version of Microsoft .NET framework that can cause this issue to occur when the regional settings of the program are set to certain languages.
CollapseResolution

Upgrade Microsoft .NET frame work to the version 4.5 or later, see link below:

http://www.microsoft.com/en-ca/download/details.aspx?id=30653

CollapseWorkaround
For Windows XP users that are unable to upgrade .NET this issue will resolve itself after March 31st.

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