"Device is not registered" error message on the BlackBerry smartphone

Article ID: KB00014

Type: Support Content

Last Modified: 11-27-2012

 

Product(s) Affected:

  • Desktop Software (Windows)
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  • BlackBerry Desktop Software
CollapseOverview

The BlackBerry Desktop Software displays the following error message in the Result of last transaction to the device field:

  • Device is not registered
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The BlackBerry smartphone is not registered with the wireless network.

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Register the BlackBerry smartphone on the wireless network.

  1. On the BlackBerry smartphone, click Options.
  2. Depending on your version of BlackBerry Device Software, choose one of the following:
    1. For BlackBerry Device Software 3.6 or 3.7, click Network.
    2. For BlackBerry Device Software 3.7.1 to 4.0.2, click Host Routing Table.
    3. For BlackBerry Device Software 4.1 to 5.0, click Advanced Options > Host Routing Table.
    4. For BlackBerry Device Software 6.0 to 7.1, click Options > Device > Advanced System Settings > Host Routing Table.
  3. Click the Menu key and click Register Now.

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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.