"Dependency service does not exist or has been marked for deletion" error message appears when starting a BlackBerry Enterprise Server service

Article ID: KB02004

Type: Support Content

Last Modified: 02-10-2012

 

Product(s) Affected:

  • BlackBerry Enterprise Server for Microsoft Exchange
CollapseEnvironment
  • BlackBerry® Enterprise Server 2.1 to 5.0
  • Windows Server® 2000, 2003 and 2008 R2
CollapseOverview

When a BlackBerry Enterprise Server service is started, the following error message appears:

1075: Dependency service does not exist or has been marked for deletion.

The following message appears in the Event log:

The following service did not start, and depends on the following nonexistent service MS Information Store.

or

The BlackBerry Controller service did not start, and depends on the following nonexistent service: NtLmSsp. This service may not be installed.

CollapseCause

The Microsoft® Information Store (MSExchangeIS) service or NT LAN Manager Security Support Provider (NtLmSsp) service does not exist.

CollapseResolution

Warning: The following procedure involves modifying the computer registry. This can cause substantial damage to the Windows® operating system. Document and back up the registry entries prior to implementing any changes.

For more information on how to back up the registry, see article 322756, or visit the Microsoft Help and Support site and search for "how to back up the registry."

Configure the BlackBerry Enterprise Server so that it does not depend on the MSExchangeIS service or the NT LAN Manager Security Support Provider.

For BlackBerry Enterprise Server 2.1

  1. Click Start > Run and type regedit.
  2. Go to HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\BlackBerry Server.
  3. Double-click the DependOnService registry entry, delete the text in the Multi-String Editor screen, and click OK.
  4. Close the Registry Editor and restart the BlackBerry Enterprise Server.

For BlackBerry Enterprise Server 3.5 and 3.6

  1. Click Start > Run and type regedit.
  2. Go to HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\BlackBerry Server\<BlackBerry Enterprise Server name>.
  3. Double-click the DependOnService registry entry, delete the text in the Multi-String Editor screen, and click OK.
  4. Close the Registry Editor and restart the BlackBerry Enterprise Server.

For BlackBerry Enterprise Server 4.0 and 4.1

  1. Click Start > Run and type regedit.
  2. Browse to HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services.
  3. For each of the following services, double-click on the DependOnService registry entry, delete the text in the Multi-String Editor screen, and click OK:
    • BlackBerry Controller
    • BlackBerry Dispatcher
    • BlackBerry Policy Service
    • BlackBerry Synchronization Service
  4. Close the Registry Editor and restart the BlackBerry Enterprise Server.

For BlackBerry Enterprise Server 5.0

  1. Click Start > Run and type regedit.
  2. Browse to HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services.
  3. For each of the following services, double-click the DependOnService registry entry, delete the text in the Multi-String Editor screen, and click OK:
    • BlackBerry Controller
    • BlackBerry Dispatcher
    • BlackBerry Mailstore
    • BlackBerry Policy Service
    • BlackBerry Synchronization Service
  4. For the NT LAN Manager Security Support Provider, the following BlackBerry service's DependOnService registry entry will need to be removed:
    • BlackBerry Router
  5. Close the Registry Editor and restart the BlackBerry Enterprise Server.
CollapseAdditional Information

The Windows Service offering the acceptor side of NtLmSsp has been removed from Windows Server 2008 in favor of the newer Kerberos™ authentication protocol.

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