How to create, assign, view and deploy IT policies

Article ID: KB02022

Type: Support Content

Last Modified: 12-14-2011

 

Product(s) Affected:

  • BlackBerry Enterprise Server
Jump to: Environment | Overview
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  • BlackBerry® Enterprise Server 3.6 to 5.0 SP3
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IT policies are used to control the behavior of BlackBerry® smartphones assigned to the BlackBerry® Enterprise Server. IT policies cover a wide range of smartphone functions, including passwords, attachment viewing, and available browsers. Administrators can create custom IT policies in addition to the IT policies already present on the BlackBerry Enterprise Server.


Creating IT Policies

To create an IT policy, complete the following steps:

BlackBerry Enterprise Server 3.6 and 4.0

Complete the following steps:

  1. Open either the BlackBerry Enterprise Server management console or BlackBerry Manager.
  2. Right-click the BlackBerry Enterprise Server name, then click IT Policy.
  3. Click New, then create a name for the IT policy.
  4. Select the check box beside each IT policy rule to be assigned. A description of the IT policy will appear.
  5. Enable the selected IT policy in the description window by clicking TRUE.
  6. Click Apply and then click OK.

BlackBerry Enterprise Server 4.1 to 4.1 SP7

Complete the following steps:

  1. In BlackBerry Manager, click Servers, then click the Global tab.
  2. From the Tasks menu, click Edit Properties.
  3. Click IT Policy, then double-click IT Policies.
  4. Click New, then create a name for the IT policy.
  5. Select an IT policy group to view the associated IT policy rules.
  6. Select the appropriate IT policy rules.
  7. Click Apply and then click OK.

BlackBerry Enterprise Server 5.0 to 5.0 SP3

Complete the following steps:

  1. In the BlackBerry Administration Service, on the BlackBerry solution management menu, expand Policy.
  2. Click Create an IT policy.
  3. Type a name and description for the IT policy.
  4. Click Save.
  5. To configure the IT policy, perform the following actions:
      1. In the IT policy information section, click the IT policy.
      2. Click Edit IT policy.
      3. On a tab for an IT policy group, configure values for the IT policy rules.
      4. Click Save all.

Assigning IT policies

To assign an IT policy to a BlackBerry smartphone user, complete the following steps:

BlackBerry Enterprise Server 3.6 and 4.0

Complete the following steps:

  1. Open the BlackBerry Enterprise Server management console or BlackBerry Manager.
  2. Right-click the BlackBerry Enterprise Server name, then click IT Policy.
  3. Select an IT policy, then click Edit User List.
  4. Click Add Users to This Policy.
  5. Click a BlackBerry smartphone user, then click Add.
  6. Click Close, then click OK to close the Edit IT Policy Userlist window.
  7. Click OK again.

BlackBerry Enterprise Server 4.1 to 4.1 SP7

Complete the following steps:

  1. In BlackBerry Manager, click Servers, then click the Global tab.
  2. From the Tasks menu, click Edit Properties.
  3. Click IT Policy, then double click IT Policy to User Mapping.
  4. Click a BlackBerry smartphone user, then click the button next to the appropriate IT policy.
  5. Click OK to close the IT policy to User Mapping window.
  6. Click Apply then click OK.

BlackBerry Enterprise Server 5.0 to 5.0 SP3

Complete the following steps:

  1. In the BlackBerry Administration Service, on the BlackBerry solution management menu, expand User.
  2. Click Manage users.
  3. Search for a BlackBerry smartphone user account.
  4. In the search results, click the display name of the BlackBerry smartphone user account.
  5. On the Policies tab, click Edit user.
  6. In the drop-down list, click an IT policy.
  7. Click Save all.

Viewing IT policies on the BlackBerry Enterprise Server

To view IT policies on the BlackBerry Enterprise Server, complete the following steps:

BlackBerry Enterprise Server 3.6 and 4.0

Complete the following steps:

  1. Open the BlackBerry Enterprise Server management console or BlackBerry Manager.
  2. Right-click the BlackBerry Enterprise Server name, then click IT Policy.
  3. Select an IT policy, then click View to see the BlackBerry smartphone and Desktop Policy Settings that have been applied.
  4. Click OK to close the View Policy window.
  5. Click OK again.

BlackBerry Enterprise Server 4.1 to 4.1 SP7

Complete the following steps:

  1. In BlackBerry Manager, click Servers and then click the Global tab.
  2. From the Tasks menu, click Edit Properties.
  3. Click IT Policy, and then double-click IT Policies.
  4. Cick Properties to view the IT policy rules.
  5. Click OK.

BlackBerry Enterprise Server 5.0 to 5.0 SP3

Complete the following steps:

  1. In the BlackBerry Administration Service, on the BlackBerry solution management menu, expand Policy.
  2. Click Manage IT policies.
  3. Click the name of the IT policy to view.
  4. For a detailed view of that IT Policy, click View complete IT policy.

Viewing IT policies on a BlackBerry smartphone

To view an IT policy on a BlackBerry smartphone, complete the following steps:

  1. From the Home screen, click Options.
  2. Click Security Options > General Settings.
  3. The IT policy Name, Last Updated, and Time Stamp fields will be listed.

Note: Depending on the smartphone and BlackBerry® Device Software, the instructions for viewing the IT policy on the smartphone may vary. For example, on the BlackBerry® 7100 Series, the BlackBerry smartphone user must click Settings or Tools, and then click Security.


Sending IT Policies

To send an IT policy to a smartphone, complete the following steps:

Note: By default, when you assign an IT policy to a smartphone, the IT policy is automatically sent to the smartphone. When a change is made to an existing IT policy, it is automatically re-sent to all smartphones assigned to that IT policy.

BlackBerry Enterprise Server 3.6 and 4.0

Complete the following steps:

  1. Open the BlackBerry Enterprise Server management console or BlackBerry Manager.
  2. Select the BlackBerry Enterprise Server name, then right-click a BlackBerry smartphone user name.
  3. Click Properties.
  4. On the IT Admin tab, click Resend policy.
  5. Click Apply, then click OK.

BlackBerry Enterprise Server 4.1 to 4.1 SP7

Complete the following steps:

  1. In BlackBerry Manager, select the BlackBerry Enterprise Server name.
  2. Click a BlackBerry smartphone user, then click the question mark ( ? ) symbol beside IT Admin.
  3. From the menu that appears, resend or assign an IT policy to a BlackBerry smartphone.
  4. Click OK.

BlackBerry Enterprise Server 5.0 to 5.0 SP3

Complete the following steps:

  1. In the BlackBerry Administration Service, on the BlackBerry solution management menu, expand User.
  2. Click Manage users.
  3. Search for a BlackBerry smartphone user account.
  4. In the search results, click the display name for the BlackBerry smartphone user account.
  5. On the Policies tab, click View resolved IT policy data.
  6. Click Resend IT policy to a device.

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