How to add / attach / integrate / email addresses with a BlackBerry smartphone on the BlackBerry Internet Service

Article ID: KB02189

Type: Support Content

Last Modified: 02-19-2013

 

Product(s) Affected:

  • BlackBerry Internet Service
Jump to: Environment | Overview
CollapseEnvironment
  • BlackBerry Internet Service
CollapseOverview

Important: Some wireless service providers do not support all types of email accounts. Verify that the email account to be associate with BlackBerry Internet Service account is supported by the wireless service provider.

The BlackBerry Internet Service account can be associated with up to ten Internet service provider (ISP) email accounts. The BlackBerry Internet Service supports most Post Office Protocol 3 (POP3) and Internet Message Access Protocol (IMAP) accounts, including Windows Live Hotmail, Google Mail, and Yahoo! Mail.

  • For information on how to associate a Microsoft Outlook Web Access account, see KB03133.

An email account can be associated with the BlackBerry Internet Service account using one of the following methods:


Associating an email account using the BlackBerry smartphone

  1. Verify that the BlackBerry smartphone is connected to the wireless network. For instructions, see KB02334.
  2. Click Setup on the Home screen of the BlackBerry smartphone.
  3. Click Email Accounts. If presented, click Internet Mail Account.
  4. On the Email Accounts page, choose Set up an email account.
  5. On the Email Setup page, choose the email account type that is listed or click Other if account type is not listed.
  6. On the Email Setup screen, type the email address and password and click Next. This will generate a message saying the email account was successfully configured.
  7. Click OK.  

Associating an email account using the BlackBerry Internet Service web site

Note: The BlackBerry Internet Service web site is not available for subscribers who are using a BlackBerry ID on their BlackBerry smartphone.  For more information on BlackBerry ID, see KB23716.

  1. Navigate to the wireless service provider's BlackBerry Internet Service web site and log in to the account.

    Note: Go to the Support section at www.blackberry.com to find the wireless service provider's BlackBerry Internet Service web site.

  2. Click Set Up Account.
  3. Type the email address and password in the appropriate fields and click Next.

    The added account is listed with a check mark in the Valid column. New email messages will begin appearing on the BlackBerry smartphone from the added email account.

    If an error message appears, see KB10453 or KB02858.


Associating an email account using the advanced integration method

  1. Navigate to the wireless service provider's BlackBerry Internet Service web site and log in to the account.
  2. Click Set Up Account.
  3. In the Email Address field, type the email address. Leave the Password field blank and click Next.
  4. Select provide additional settings and click Next.
  5. Select POP/IMAP or Microsoft Exchange (using Microsoft Outlook Web Access)

For POP/IMAP
Type the Email address, Email password, Email server name and User name in the appropriate fields and click Next.

For Microsoft® Exchange (using Microsoft ® Outlook® Web Access)
Type the Email address, Email passwordWeb Access URL, User name and Mailbox in the appropriate fields.and click Next.

The added account is listed with a check mark in the Valid column. New email messages will begin appearing on the BlackBerry smartphone from the added email account.

If an error message appears, see KB10453 or KB02858.

Disclaimer

By downloading, accessing or otherwise using the Knowledge Base documents you agree:

   (a) that the terms of use for the documents found at www.blackberry.com/legal/knowledgebase apply to your use or reference to these documents; and

   (b) not to copy, distribute, disclose or reproduce, in full or in part any of the documents without the express written consent of RIM.


Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.