How to perform a clean uninstall of the BlackBerry Desktop Software or BlackBerry Link

Article ID: KB02206

Type: Support Content

Last Modified: 05-17-2013

 

Product(s) Affected:

  • BlackBerry Desktop Software for Windows
CollapseEnvironment
  • BlackBerry Desktop Software
  • BlackBerry Link
CollapseOverview

To install BlackBerry Desktop Software on a Windows based computer that had an earlier version of BlackBerry Desktop Software installed on it, complete the following two tasks. These tasks should also be completed if the BlackBerry Desktop Software installation or removal procedures did not complete successfully.

Complete the tasks in the order listed to do the following:

  • Remove all information related to the previous version of BlackBerry Desktop Software
  • Prepare the computer for a new installation of BlackBerry Desktop Software

Task 1: Uninstall BlackBerry Desktop Software or BlackBerry Link

For Windows 98, ME, 2000, and XP

  1. Close the BlackBerry Desktop Software, if it is running.
  2. Select Start > Control Panel > Add or Remove Programs.
  3. Select BlackBerry Desktop Software and select Change/Remove.
  4. On the InstallShield Wizard window, select the Remove option and click Next.
  5. On the Uninstall Options window, select the Remove all user settings for BlackBerry Desktop Software check box.
  6. On the Confirm Uninstall window, select OK.
  7. On the InstallShield Wizard window, select Finish.

For Windows Vista and Windows 7

  1. Close the BlackBerry Desktop Software, if it is running.
  2. Select Start > Control Panel > Programs and Features.
  3. Select Uninstall a program.
  4. Select BlackBerry Desktop Software or BlackBerry Link and select Change/Remove.
  5. On the InstallShield Wizard window, select the Remove option and select Next.
  6. On the Uninstall Options window, select the Remove all user settings for BlackBerry Desktop Software check box.
  7. On the Confirm Uninstall window, select OK.
  8. On the InstallShield Wizard window, select Finish.

Task 2: Restart the computer

When the computer completes the restart process proceed with re-installation of the BlackBerry Desktop Software.

Note: While uninstalling BlackBerry Desktop Software if an error encounters or if the uninstall option is not available under Add or Remove Programs or Program and Features. Download a fresh copy of BlackBerry Desktop Software and double click to run it, since the Desktop Software is already installed on the same computer the option of Repair and Remove will be available at this point.

CollapseAdditional Information
Tips for installing the BlackBerry Desktop Software
  1. Turn off any anti-virus automatic file protection features before installing the BlackBerry Desktop Software.
  2. If using Windows Vista, Windows 7, Ensure the current profile has administrative privileges. Alternatively, when ready to install the BlackBerry Desktop Software, right-click on the installation file and select Run As Administrator.
  3. To perform a clean startup of Windows, please refer to Microsoft for general information on how and why to perform a clean boot of Microsoft Windows. Navigate to the Microsoft Help and Support website at http://support.microsoft.com/ and review the following articles: 
     

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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.