How to delete all data or all data and applications on the BlackBerry smartphone

Article ID: KB02318

Type: Support Content

Last Modified: 08-31-2012


Product(s) Affected:

  • BlackBerry Desktop Software for Windows
Jump to: Environment | Overview
  • BlackBerry® Desktop Software for Windows
  • BlackBerry® smartphones



The following tasks delete all data, or all data and applications, on the BlackBerry® smartphone. For information on backing up data on the smartphone, see KB12487 .

Warning: Do not remove the battery from the smartphone while deleting data.

To delete all data from the BlackBerry smartphone, complete one of the following tasks:

Option 1 - Select the Wipe Handheld option

To delete all data and user installed applications from the BlackBerry smartphone using the Security Wipe option, please see KB14058.

Option 2 - Type an incorrect password ten times

To delete all data from the BlackBerry smartphone, complete the following steps:

  1. Lock the BlackBerry smartphone, and then type an incorrect password ten times.
  2. If prompted, type blackberry.
  3. Once complete, all data on the BlackBerry smartphone is deleted.

Option 3 - Remove installed application

To remove installed applications on a BlackBerry smartphone, please see KB10040.

Option 4 - Clear the application databases

To clear the application databases from the BlackBerry smartphone, please see KB10167.


Option 5 - Type an incorrect password in the application loader tool

To delete all data from the BlackBerry smartphone, complete the following steps:

  1. Connect the BlackBerry smartphone to the computer.
  2. Open the BlackBerry Desktop Software, and then double-click Application Loader.
  3. In the Application Loader Wizard window, click Next.
  4. On the Device Security Password screen, type an incorrect password, and then click OK. Perform this step 10 times to delete all data and applications.

Option 6 - Reset to factory

To reset the BlackBerry smartphone to factory defaults, see KB18998 . This option will not remove installed applications.

Option 7 - Use loader.exe to manually remove all applications

  1. Connect the BlackBerry smartphone to the computer.
  2. On a 32 bit installation of Windows navigate to:
        C:\Program Files\Common Files\Research In Motion\AppLoader
  3. On a 64 bit installation of Windows navigate to:
         C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
  4. Launch loader.exe, click Next and verify the BlackBerry smartphone is connected then press Next.
  5. Uncheck all applications to be removed and press Next.
  6. On the summary screen press the Advanced button.  Select Delete all applications data and press Next.
  7. Select Do not automatically backup and restore the device application data during the loading process  and press Next.
  8. Review the changes and press Finish.


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