Network status indicators from the GSM/GPRS/EDGE/3G/4G networks

Article ID: KB02334

Type: Support Content

Last Modified: 11-20-2012

 

Product(s) Affected:

  • BlackBerry 7 OS and earlier
CollapseEnvironment
  • BlackBerry smartphones
CollapseOverview

The following table describes the mobile network status indicator icons that appear on a BlackBerry smartphone that is connected to the GSM/GPRS/EDGE/3G networks:

Indicator Description
4G
  • Full wireless coverage with faster than 3G data speeds (speed varies between the wireless carrier being used and network conditions)
  • Send and receive email messages, personal identification number (PIN) messages, and Short Message Service (SMS) text messages
  • Place and answer calls and transmit data at the same time (depending on carrier limitations)
  • Browse web pages
H+
  • Full wireless coverage with faster than 3G data speeds (speed varies between the wireless carrier being used and network conditions)
  • Send and receive email messages, personal identification number (PIN) messages, and Short Message Service (SMS) text messages
  • Place and answer calls and transmit data at the same time (depending on carrier limitations)
  • Browse web pages

3G with the BlackBerry logo 

  • Full wireless coverage with faster than EDGE data speeds
  • Send and receive email messages, personal identification number (PIN) messages, and Short Message Service (SMS) text messages
  • Place and answer calls and transmit data at the same time (depending on carrier limitations)
  • Browse web pages
EDGE
  • Full wireless coverage with high-speed data
  • Send and receive email messages, PIN messages, and SMS text messages
  • Place and answer calls
  • Browse web pages
gprs/edge/3g
  • Send and receive SMS text messages
  • Place and answer calls
  • Unable to send or receive email messages or PIN messages
  • Unable to browse web pages.

For instructions on how to improve the network connection, see KB02623

GPRS
  • Full wireless coverage
  • Send and receive email messages, PIN messages, and SMS text messages
  • Place and answer calls
  • Browse web pages
GSM
  • Send and receive SMS text messages
  • Place and answer calls
  • Unable to send or receive email messages or PIN messages
  • Unable to browse web pages
     

For instructions on how to switch from GSM to GPRS/EDGE, see KB02623

Signal Bars
  • The BlackBerry smartphone user is currently within a wireless coverage area. This icon indicates the strength of that coverage. The more vertical bars that are visible, the stronger the coverage
SOS
  • The BlackBerry smartphone user is currently within a wireless coverage area, but can only place emergency calls. If the BlackBerry smartphone is locked, or if the Subscriber Identity Module (SIM) card is removed, emergency calls can still be placed by clicking the Emergency Call option on the Device is locked screen
  • Unable to send or receive email messages, PIN messages, or SMS text messages
  • Unable to place or answer calls
  • Unable to browse web pages
X
  • The BlackBerry smartphone is unable to connect to the wireless network because the BlackBerry smartphone user is outside a wireless coverage area, or is within a building that the wireless signal cannot penetrate
  • Unable to send or receive email messages, PIN messages, or SMS text messages
  • Unable to place or answer calls including emergency calls
  • Unable to browse web pages
  • Other applications are available on the BlackBerry smartphone. Any pending messages are sent when the BlackBerry smartphone user returns to a wireless coverage area that is part of the wireless service provider's network
OFF
  • The wireless signal is turned off on the BlackBerry smartphone. If the BlackBerry smartphone is locked, emergency calls can still be placed by selecting the Emergency Call option on the Device is locked screen
  • Unable to send or receive email messages, PIN messages, or SMS text messages
  • Unable to place or answer calls
  • Unable to browse web pages
  • Other applications are available on the BlackBerry smartphone. Any pending messages are sent when the BlackBerry smartphone user returns to a wireless coverage area that is part of the wireless service provider's network
CollapseAdditional Information
  • For information on network status indicators from the CDMA network, see KB02335
  • For information on network status indicators from the UMTS network, see KB11787
  • To determine which models of BlackBerry smartphones are supported on the GSM/GPRS/EDGE/3G networks, visit the BlackBerry smartphones page

The indicator icon can not tell what services are provisioned for the BlackBerry User. It can only tell that there is an active connection to the BlackBerry Infrastructure, and what protocol it is connected with. Even with all BlackBerry services deactivated, the BlackBerry can still communicate with BlackBerry Infrastructure if the carrier is passing the data traffic. This allows for devices to provision on registration, as well as to check if services are reactivated.

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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.