BlackBerry smartphone displays 3g/edge/gprs/1xev/instead of 3G/EDGE/GPRS/1XEV

Article ID: KB02623

Type: Support Content

Last Modified: 11-22-2012

 

Product(s) Affected:

  • BlackBerry 7 OS and earlier
CollapseEnvironment
  • BlackBerry smartphones
CollapseOverview

The wireless network status indicator on the BlackBerry smartphone displays GSM or lower case: 3g, edge, gprs, 3g, or 1xev instead of upper case 3G, EDGE, GPRS, or 1XEV

Complete the following steps until service is restored:

Step 1 - The BlackBerry smartphone has roamed into a network that does not support roaming.

Complete the following steps until the wireless network indicator displays GPRS, EDGE, 3G or 1XEV in uppercase:

  1. On the Home screen, turn the wireless transceiver off and on by clicking the Turn Wireless On/Off icon.
  2. Reset the BlackBerry smartphone by removing and re-inserting the battery.  For instructions see KB02141
  3. Scan for available networks. For instructions, see KB02516.

    Note: If you are in an area of wireless network coverage, (for example, a large city), and no networks are available, contact your wireless service provider.

  4. Register with the wireless network. For instructions, see KB00510.

    Note: If you are in an area of wireless network coverage, and you do not receive a registration message, contact your wireless service provider.

  5. Move the BlackBerry smartphone to a location within your home network coverage.

    Note: For CDMA devices (ie: BlackBerry Bold 9930) displaying only 1x or 1xev, often reprogramming the device Over-The-Air and updating the Preferred Roaming List (PRL) can correct issues with connecting to the carrier data network. Please contact the wireless service provider to ensure these steps have been completed.


Step 2 - Your BlackBerry smartphone is not activated for GPRS, EDGE, 3G or 1XEV service with your service provider.

Contact your wireless service provider to verify that your BlackBerry smartphone is activated for GPRS, EDGE, 3G, or 1XEV service and get information about the specific services available to you. If your BlackBerry smartphone is activated for GPRS, EDGE, 3G, or 1XEV service, ask your wireless service provider to deactivate and reactivate your data coverage plan.

NoteYour BlackBerry smartphone may not be activated for specific services or service packages on the wireless network.


Step 3 - The Data services setting is turned to Off on the BlackBerry smartphone, even though it is turned on by the wireless service provider.

Note: Make sure that network selection mode is set to Automatic.

  1. For BlackBerry Device Software 5.0 and older go on the Home screen, and select Options > Mobile Network.
  2. For BlackBerry 6 and BlackBerry 7 go on the Home screen, and select Options > Networks and Connections > Mobile Network.
  3. In the Data Services field, open the menu and click On.
  4. Save the changes.

Step 4 - There is a corrupt or incompatible BlackBerry Device Software version installed.

Install the latest version of BlackBerry Device Software.

To check the version of BlackBerry Device Software currently installed on the BlackBerry smartphone:

  1. On the Home screen, click Options.
  2. From the Options list, click About. The software version installed on your BlackBerry smartphone is found here.
  3. Contact your service provider for information on how to receive the latest software version for your BlackBerry smartphone.
CollapseAdditional Information

For information on the network status indicators for the Global System for Mobile Communications (GSM)/GPRS/EDGE/3G networks, see KB02334.

For information on network status indicators from the CDMA (1XEV) networks, see KB02335.

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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.