How to generate a new encryption key

Article ID: KB02740

Type: Support Content

Last Modified: 12-18-2012

 

Product(s) Affected:

  • BlackBerry Desktop Software for Windows
  • BlackBerry Enterprise Server for Microsoft Exchange
  • BlackBerry Enterprise Server for IBM Domino
  • BlackBerry Enterprise Server for Novell GroupWise
CollapseEnvironment
  • BlackBerry Desktop Software 4.0 to 5.0
  • BlackBerry Device Software 4.0 to 6.0
  • BlackBerry 7
  • BlackBerry Enterprise Server 4.0 to 4.1.7
CollapseOverview

A new encryption key can be generated by using one of the following methods:

  1. BlackBerry smartphone
  2. BlackBerry Desktop Software
  3. BlackBerry Enterprise Server

    BlackBerry smartphone

To generate a new encryption key by using a BlackBerry smartphone, complete the following steps:

Note: The following procedure requires BlackBerry Enterprise Server 4.0 to 4.1 SP7 and BlackBerry Device Software 4.0 to 6.0.

  1. From the Home screen, click Options, or click Settings and then Options, depending on the theme being used on the BlackBerry smartphone.
  2. Depending on the version of BlackBerry Device Software, click the following:
  • For BlackBerry Device Software 4.0, click Security
  • For BlackBerry Device Software 4.1 to 4.7, click Security Options and then General Settings
  • For BlackBerry Device Software 5.0, click Security Options and then Information
  • For BlackBerry Device Software 6.0 to 7.1, click Options, select Security, and Security Status Information, select Services and highlight Desktop click the Menu Key and select Regenerate Encryption Key.
  1. In the Service section, display the menu and click Regenerate Encryption Key.
  2. When the message The key for service <Server Name> has been updated appears, click OK.

BlackBerry Desktop Software

To generate a new encryption key using BlackBerry Desktop Software 4.0 to 4.3, complete the following steps:

  1. Connect the BlackBerry smartphone to the computer.
  2. In the BlackBerry Desktop Manager, double-click Redirector Settings or Email Settings.
  3. In the following window, click the Security tab.
  4. Select Generate keys manually, then click Generate. The Generating New Key window appears.
  5. Move the mouse around until the Generating New Key window closes. A new encryption key has been generated.
  6. To be prompted to generate a new encryption key every 31 days, select Generate keys automatically.
  7. Click Apply, and then click OK.

To generate a new encryption key using BlackBerry Desktop Software 4.5 to 5.0, complete the following steps:

  1. Connect the BlackBerry smartphone to the computer.
  2. In the BlackBerry Desktop Manager, click Email Settings.
  3. In the following window, click Advanced.
  4. Select Generate keys manually, then click Generate. The Generating New Key window appears.
  5. Move the mouse around until the Generating New Key window closes. A new encryption key has been generated.
  6. To be prompted to generate a new encryption key every 31 days, select Generate keys automatically.
  7. Click Apply, and then click Main Menu.

Note: A valid connection to the messaging server is required in order to generate an encryption key.


BlackBerry Enterprise Server

To generate a new encryption key using BlackBerry Enterprise Server 4.0 for Microsoft Exchange, complete the following steps:

  1. Connect the BlackBerry smartphone to the computer that hosts the BlackBerry Enterprise Server.
  2. Open BlackBerry Manager.
  3. Right-click and choose Properties from the menu.
  4. Click the Port tab and select COM or USB. Alternatively, to find the BlackBerry smartphone connection automatically, click Detect.
  5. Click OK in the dialog box asking to verify that the BlackBerry smartphone is connected. A new window appears to notify that the BlackBerry smartphone has been found. It also displays the BlackBerry smartphone user's personal identification number (PIN).
  6. Click OK.
  7. Select the BlackBerry smartphone user's account.
  8. Right-click and select Properties.
  9. Click the Security tab and select Generate keys manually.
  10. Click Generate and move the mouse around.
  11. Click Apply to change the status from Pending update to Up to date, then click OK.

To generate a new encryption key using BlackBerry Enterprise Server 4.1, complete the following steps:

  1. Connect the BlackBerry smartphone to the computer that hosts the BlackBerry Enterprise Server.
  2. Open BlackBerry Manager.
  3. Select Local Ports (Device Management) and verify that the BlackBerry smartphone has been detected.
  4. Choose the server name and select the Users tab.
  5. Select the BlackBerry smartphone user's account.
  6. Expand the Device Management menu.
  7. Click Assign Device.
  8. Select the connected BlackBerry smartphone to assign to the account.
  9. Click OK to assign the BlackBerry smartphone.

Note: A valid connection to the messaging server is required in order to generate an encryption key.

CollapseAdditional Information

For more information about encryption keys, see KB00171.

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