Configure GroupWise to work with BlackBerry Internet Service

Article ID: KB03217

Type: Support

Last Modified: 12-14-2011

 

Product(s) Affected:

  • BlackBerry Internet Service
CollapseEnvironment
  • BlackBerry® Internet Service
  • Novell® GroupWise®
  • Novell GroupWise Internet Message Access Protocol (IMAP) email account
  • Novell GroupWise Post Office Protocol 3 (POP3) email account
CollapseOverview

You may need to verify and modify some Novell GroupWise System settings to permit the BlackBerry Internet Service to communicate with your Novell GroupWise email account.

Changing the GroupWise System Settings

The Novell GroupWise System default presents 100 email messages per connection. To associate your Novell GroupWise account with your BlackBerry Internet Service account, you must increase this value. Your administrator must complete the following steps:

  1. Using Novell ConsoleOne®, select the GroupWise System.
  2. From the main drop-down list, click Gateways.
  3. Right-click GWIA, then click Properties.
  4. Select Access Control.
  5. On the Settings tab, select Default Class of Service, then click Edit.
  6. On the POP3 tab, change the value of the Maximum number of messages to download option to be greater than the largest mailbox size.

    Note: The final value of Maximum number of messages to download must be determined by your administrator and should be based on system resources. Consult the GroupWise System documentation for further information regarding this setting. Due to system resources, if the Maximum number of messages to download cannot be increased to a value greater than the largest BlackBerry smartphone user's mailbox size, the message count for BlackBerry smartphone users above the Maximum number of messages to download value must be decreased. Novell GroupWise 5.5 and earlier versions have a maximum size of 1000 for the Maximum number of messages to download value.

To improve performance, the default value for Number of threads for POP3 or IMAP Connections can be increased from 10. To increase the number of threads, complete the following steps:

  1. Using Novell ConsoleOne, select the GroupWise System.
  2. From the main drop-down list, click Gateways.
  3. Right-click GWIA, then click Properties.
  4. Select POP3/IMAP4.
  5. On the Settings tab, increase the value of Number of threads for POP3 or IMAP Connections.

    Warning: Modifying this value to exceed 999 may cause problems with threading and mailbox pop-lock. Consult the Novell GroupWise System documentation for further information regarding this setting.

In addition to the above settings, the table below lists requirements for association between a Novell GroupWise account and the BlackBerry Internet Service on a Novell GroupWise System.

Description Requirements for a POP3 account Requirements for IMAP
For all commands issued, there cannot be more than 30 seconds of combined idle time. UID, TOP and RETR Search, Select and Inbox
Errors -ERR must proceed all error messages. N/A
Acknowledgments +OK must proceed all acknowledgments. N/A
Port connections Connections must be accepted on the required port. Connections must be accepted on the required port.
Destination servers Servers must return to the login prompt within 15 seconds of connecting. Servers must return the login prompt within 15 seconds of connecting.
External mail account security Accounts must be password protected. Accounts must be password protected.
Port connection security The BlackBerry Internet Service can establish a connection using the Secure Socket Layer (SSL) on the required port, or it can use plain text authentication on the required port. Therefore, connection security depends on the destination server. The BlackBerry Internet Service can establish a connection using SSL on the required port, or it can use plain text authentication on the required port. Therefore, connection security depends on the destination server.




Associating a Novell GroupWise IMAP or POP3 account to the BlackBerry Internet Service

For instructions on how to associate a third-party email address with BlackBerry Internet Service, see the BlackBerry Internet Service: Administration Guide for Wireless Service Providers.

CollapseAdditional Information

During account association, if the BlackBerry Internet Service was unable to auto-detect a connection to the Novell GroupWise Server, you must manually configure the connection. Complete the following steps during the integration procedure:

  1. Select the email client such as Outlook®,Outlook Express, Netscape®, Eudora® option under Internet Service Provider Email. This allows a connection to POP3 and IMAP servers.
  2. Click Submit.
  3. When prompted, specify your Novell GroupWise email server name and port number. You might need to contact your Novell GroupWise system administrator to obtain this information.
  4. Click Submit to complete the process.

For a list of helpful articles and links regarding the BlackBerry Internet Service, visit the Products section and Support section on www.blackberry.com.

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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.