How to move the BlackBerry Enterprise Server service account mailbox

Article ID: KB03296

Type: Support Content

Last Modified: 11-15-2012

 

Product(s) Affected:

  • BlackBerry Enterprise Server for Microsoft Exchange
CollapseEnvironment
  • BlackBerry Enterprise Server for Microsoft Exchange
  • Microsoft Exchange Server 2000 to 2010
CollapseOverview

The following procedure describes how to move the administration mailbox that the BlackBerry Enterprise Server uses between mailbox stores or from one Microsoft Exchange Server to another. This article does not apply to moving individual BlackBerry smartphone users.

In versions earlier than BlackBerry Enterprise Server 4.0, the administration mailbox is essential to the operation of the BlackBerry Enterprise Server, because it holds critical information such as the Server Routing Protocol (SRP) connectivity information, instance names, and associated BlackBerry smartphone user lists.

To move the administration mailbox between Microsoft Exchange mail stores, or from one Microsoft Exchange Server to another, complete the following tasks.

Important: The following steps require stopping and restarting some BlackBerry Enterprise Server services. Restarting certain BlackBerry Enterprise Server services delays email message delivery to BlackBerry smartphones. For more information, see KB04789.


Task 1

In the Windows Services window on the computer hosting the BlackBerry Enterprise Server, complete the following steps:

  • For BlackBerry Enterprise Server 4.0 to 5.0 SP4, stop all BlackBerry Enterprise Server services. The number of services depends on the number of BlackBerry Enterprise Server components installed. See KB13718 for the order in which to start the services.
  • For BlackBerry Enterprise Server 3.5 and 3.6, stop the BlackBerry Server <server_name> service, where <server_name> is the name of the BlackBerry Enterprise Server.

Task 2

Move the administration mailbox to the new Microsoft Exchange mail store or the new Microsoft Exchange Server.


Task 3

Note: To complete this task, log in as the BlackBerry Enterprise Server service account on the computer running the BlackBerry Enterprise Server.

Update the Messaging Application Programming Interface (MAPI) profile on the BlackBerry Enterprise Server.

For BlackBerry Enterprise Server 4.0 to 5.0 SP4

  1. On the Start menu, go to Programs > BlackBerry Enterprise Server > BlackBerry Server Configuration.
  2. On the BlackBerry Server tab, click Edit MAPI Profile.
  3. In the Microsoft Exchange Server field, type the new Microsoft Exchange Server name.
  4. In the Mailbox field, type the new mailbox name.

Note: Verify that the Microsoft Exchange Server name has been updated when performing a Check Name. If the name still resolves to the old Microsoft Exchange Server, there might be a delay in Microsoft Active Directory replications. Wait for a few minutes and check the name again.


The MAPI profile for the BlackBerry Manager should also be updated at this time as well:

For BlackBerry Enterprise Server 4.0 to 4.1

  1. Close the BlackBerry Manager if open.
  2. On the Start menu, go to Programs > BlackBerry Enterprise Server > Edit MAPI Profile.
  3. In the Microsoft Exchange Server field, type the new Microsoft Exchange Server name.
  4. In the Mailbox field, type the new mailbox name.
  5. Re-open the BlackBerry Manager and verify that there are no problems using the updated MAPI profile.

For BlackBerry Enterprise Server 3.5 and 3.6

  1. On the Start menu, go to Programs > BlackBerry Enterprise Server > Edit the MAPI Profile for > BlackBerry Server <server_name>, where <server_name> is the name of the BlackBerry Enterprise Server.
  2. In the Microsoft Exchange Server field, type the new Microsoft Exchange Server name.
  3. In the Mailbox field, type the new mailbox name.

    Tip: If the mailbox was moved to a different mail store on the same Microsoft Exchange Server, click Check Name.

  4. On the Start menu, go to Programs > BlackBerry Enterprise Server > Edit the MAPI Profile for > BlackBerry Server Management.
  5. Repeat steps 2 and 3.

Task 4 (BlackBerry Enterprise Server 3.6 only)

Note: This task is not required when using BlackBerry Enterprise Server 4.0 or later.

Note: To complete this task, log in as the BlackBerry Enterprise Server service account on the computer running the BlackBerry Enterprise Server.

Run the handheldcleanup.exe tool by completing the following steps:

  1. On a command prompt window, go to C:\Program Files\Research In Motion\BlackBerry Enterprise Server\Utility.
  2. Type handheldcleanup -m and press ENTER.
  3. When the procedure is complete, close the command prompt window.

Task 5

Note: To complete this task, log in as the BlackBerry Enterprise Server service account on the computer running the BlackBerry Enterprise Server.

In the Windows Services window, start the BlackBerry Enterprise Server services that were stopped in Task 1. If using BlackBerry Enterprise Server 4.0 to 5.0 SP4, see KB13718 for the order in which to start the services.


Task 6 (For migrations to Microsoft Exchange 2007 & 2010 only)

If the BlackBerry Administration Service account mailbox is being moved from a Microsoft Exchange Server 2003 to Microsoft Exchange Server 2007 or 2010, server modifications are required on the MAPI profiles to enable global catalog server referrals. For instruction, see KB16118 to turn on global catalog referrals in a Microsoft Exchange 2007 or 2010 environment.

CollapseAdditional Information

BlackBerry smartphone user mailbox moves are detected automatically when the BlackBerry Enterprise Server scans the Global Address List (GAL) for updated user information. This scan occurs every 12 minutes.

Note: The administration or administrator mailbox is also known as the BESAdmin mailbox.

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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.