How to obtain a forgotten BlackBerry Internet Service user name and password

Article ID: KB03782

Type: Support Content

Last Modified: 08-03-2012

 

Product(s) Affected:

  • BlackBerry Internet Service
Jump to: Environment | Overview
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  • BlackBerry® Internet Service
CollapseOverview

BlackBerry® Internet Service user name is created when the BlackBerry Internet Service account is first set up. If the user name is forgotten, please contact the appropriate wireless service provider.

If the password is forgotten, complete the following steps:

  1. Go to the appropriate wireless service provider’s BlackBerry Internet Service web site.
  2. Click the Forgot your password hyperlink.
  3. Enter the appropriate user name or personal identification number (PIN).
  4. Click Request Password.
  5. A message containing the new password is sent to the BlackBerry smartphone active on the BlackBerry Internet Service account.

Note: Please create a strong password that cannot be easily guessed by others by including punctuation marks, numbers, capital and lowercase letters, and which does not include names or account names, etc..., and maintain its confidentiality.

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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.