How to delete call logs from a BlackBerry smartphone

Article ID: KB03952

Type: Support Content

Last Modified: 02-10-2012

 

Product(s) Affected:

  • Desktop Software (Windows)
  • BlackBerry Desktop Software Version 2.0 (Mac OS)
Jump to: Environment | Overview
CollapseEnvironment
  • BlackBerry® Device Software 4.2 to 6.0
  • BlackBerry® Desktop Software 4.5 to 6.1
  • BlackBerry® Desktop Software for Mac 2.0 SP1
CollapseOverview

The following article describes how to clear the Phone Call Logs database from the BlackBerry® smartphone.

Call logs can be deleted using the BlackBerry smartphone or BlackBerry® Desktop Software. BlackBerry Desktop Software has the ability to back up the Phone Call Logs database prior to deleting the call logs so that they may be restored if needed.


Deleting call logs using BlackBerry smartphone

  1. On the BlackBerry smartphone, open your messages
  2. With the message list open, hold the Alt key and press P to display all the phone call logs
  3. Scroll to the date before which you want to delete call records
  4. Click on the highlighted date
  5. Press the menu key and choose Delete Prior
  6. In the confirmation dialog, select Delete and all call logs prior to the selected date are deleted

Deleting call logs using BlackBerry Desktop Software 4.5 to 5.0.1 for Windows

  1. Connect the BlackBerry smartphone to the computer and open BlackBerry Desktop Software
  2. Double-click Backup and Restore. Click Advanced
  3. From the right pane, select Phone Call Logs, if this option is grayed out see the BlackBerry Enterprise Server section below
  4. To back up the Phone Call Logs database, click the left arrow to transfer the database to the left pane then click File and Save
  5. With the Phone Call Logs still selected, click Clear. In the warning dialog, click OK
  6. Close the Backup and Restore window

Deleting call logs using BlackBerry Desktop Software 6.0 to 6.0.1 for Windows

  1. Connect the BlackBerry smartphone to the computer and open BlackBerry Desktop Software
  2. Click on the Device menu in the upper left corner
  3. Choose Delete Data from the menu
  4. Select Selected data
  5. Check Phone Call Logs in the list of databases, if this option is grayed out see the BlackBerry Enterprise Server section below
  6. Check Back up data before deleting
  7. Click the Delete button
  8. Close the Backup and Restore window

Deleting call logs using BlackBerry Desktop Software 2.0 SP1 for Mac

  1. Connect the BlackBerry smartphone to the Mac and open BlackBerry Desktop Manager for Mac 2.0
  2. On the menu, click Device
  3. Select Clear Data
  4. Click Selected Data
  5. Check Phone Call Logs in the list of databases, if this option is grayed out see the BlackBerry Enterprise Server section below
  6. Check Back up data before clearing
  7. Provide a name for the backup or accept the default
  8. Click Clear


If the Phone Call Logs database is grayed out and the user is on a BlackBerry Enterprise Server please follow the below steps

BlackBerry smartphone running device software 4.2 to 5.0

  1. Open Options from the main screen of the BlackBerry smartphone
  2. Click on Advanced Options
  3. Click on Advanced System Settings
  4. Click on Service Book
  5. Highlight the Desktop [SYNC] service book
  6. Press the menu key and choose Delete
  7. After the call logs have been deleted press the menu key and choose Undelete

BlackBerry smartphone running device software 6.0

  1. Open Options from the main screen of the BlackBerry smartphone
  2. Click on DeviceClick on Service Books
  3. Highlight the Desktop [SYNC] service book
  4. Press the menu key and choose Delete
  5. After the call logs have been deleted press the menu key and choose Undelete

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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.