The battery is not charging when the BlackBerry® smartphone is connected to a computer using a Universal Serial Bus (USB) cable.
Note: When the battery is charging, a small battery icon appears at the top of the Home screen on the BlackBerry smartphone.
Complete the necessary steps for resolution:
Step 1 - The USB cable is not properly connected to the computer or the BlackBerry device.
Verify that the USB cable is properly connected to the computer and the BlackBerry device.
Step 2 - The computer is in sleep mode.
Verify the computer is not in sleep, suspend, or hibernate mode.
Step 3 - The BlackBerry device is connected to the computer through an incompatible USB Hub/card.
Bypass the USB Hub/card and connect the BlackBerry device directly to the computer’s USB port.
Step 4 - The BlackBerry device is using a battery that was not manufactured by RIM.
Insert the battery provided with the BlackBerry device or order a new battery from The BlackBerry Accessories Store at http://www.shopblackberry.com/
Step 5 - The appropriate USB drivers have not been installed on the computer.
Go to your service provider's web site, then download and install the current BlackBerry® Desktop Software version and service pack on your computer. For instructions, see Upgrade Instructions.
Step 6 - The connectors on the data port may be bent or damaged.
Test with a different USB cable or a different computer. Failing that, contact your service provider.
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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.