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BlackBerry smartphone does not turn on and the LED flashes

Article ID: KB04596

Type: Support Content

Last Modified: 08-10-2012

 

Product(s) Affected:

  • BlackBerry 7 OS and earlier
CollapseEnvironment
  • BlackBerry® smartphones
CollapseOverview

The BlackBerry® smartphone does not turn on, and the light-emitting diode (LED) flashes twice, pauses, and repeats.
CollapseCause

The BlackBerry® device software is not installed.
CollapseResolution

Re-install the BlackBerry® Device Software.

To complete the reload using BlackBerry® Desktop Software for PC, see KB03621.

To complete the reload using BlackBerry® Desktop Software for Mac, see KB19915. 

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