Address Book, Email Settings, Email Filters, and Memos databases are unable to synchronize

Article ID: KB04618

Type: Support Content

Last Modified: 04-20-2012

 

Product(s) Affected:

  • BlackBerry Enterprise Server for Novell GroupWise
CollapseEnvironment
  • BlackBerry® Enterprise Server
  • Novell® GroupWise®
  • SDR58797

Warning: A procedure in this article will delete either all data, or all data and applications on the BlackBerry device. Back up the data prior to wiping your BlackBerry device. The default settings will be restored when the wipe is complete.

CollapseOverview

The user is unable to synchronize the Address Book, Email Settings, Email Filters, and Memos databases. As a result, the administrator receives the following error in the BlackBerry Synchronization Service log:

[46042] (10/26 13:34:18):{0x1180} [SYNC-DSession] Received 97 bytes from device. [LastName, FirstName:6, SID=771640606, SEQ=1/1]

[46052] (10/26 13:34:18):{0x1180} [SYNC-DSession] Contains 0 record(s) and 8 command(s) from Notes.Email Settings/Email Filters/Memos/Address Book [LastName, FirstName:6]

[26019] (10/26 13:34:18):{0x1180} [SYNC-DSession] Notes's Email Settings is disabled, sync is not allowed. [LastName, FirstName:6, SID=771640606, CLID=7, ECLID=3]

[26019] (10/26 13:34:18):{0x1180} [SYNC-DSession] Notes's Email Filters is disabled, sync is not allowed. [LastName, FirstName:6, SID=771640606, CLID=7, ECLID=3]

[26019] (10/26 13:34:18):{0x1180} [SYNC-DSession] Notes's Memos is disabled, sync is not allowed. [LastName, FirstName:6, SID=771640606, CLID=7, ECLID=3]

[26019] (10/26 13:34:18):{0x1180} [SYNC-DSession] Notes's Address Book is disabled, sync is not allowed. [LastName, FirstName:6, SID=771640606, CLID=7, ECLID=3]

[46008] (10/26 13:34:18):{0x1180} [SYNC-DSession] Send 1 packet(s) with 44 bytes to the device. [LastName, FirstName:6, SID=771640606, CLID=7, ECLID=3, TAG=185, ST=20]

[46019] (10/26 13:34:18):{0x1180} [SYNC-DSession] DSession is finished. [LastName, FirstName:6, SID=771640606, CLID=7, ECLID=3]

The following errors appear in the Application Log:

[SYNC-DSession] Notes’s Email Settings is disabled, sync is not allowed.

[LastName, FirstName:6, SID=771640606, CLID=7, ECLID=3]

OR

[SYNC-DSession] Notes’s Email Filters is disabled, sync is not allowed.

[LastName, FirstName:6, SID=771640606, CLID=7, ECLID=3]

OR

[SYNC-DSession] Notes’s Memos is disabled, sync is not allowed.

[LastName, FirstName:6, SID=771640606, CLID=7, ECLID=3]

OR

[SYNC-DSession] Notes’s Address Book is disabled, sync is not allowed.

[LastName, FirstName:6, SID=771640606, CLID=7, ECLID=3]

}

CollapseResolution

Run the following command on the BlackBerry Enterprise Server database to check the MailStore Type:

  1. From a command prompt:
    • If using Windows Authentication, type

    C:\> Osql -E

    • If using SQL authentication, type

    C:\> osql -U <username> -P<password>

  2. At the 1> prompt, type

    use BESMgmt

  3. At the 2> prompt, type

    select MailStoreType from ServerConfig

  4. At the 3> prompt, type

Go

If the returned value is not equal to Notes, you have completed the resolution successfully. If the returned value equals Notes, complete the following:

  1. From a command prompt:
    • If using Windows Authentication, type

    C:\> Osql -E

    • If using SQL authentication, type

    C:\> osql -U <username> -P<password>

  2. At the 1> prompt, type

    use BESMgmt

  3. At the 2> prompt, type

    update ServerConfig set MailStoreType = "GroupWise"

  4. At the 3> prompt, type

    go

  5. Restart the BlackBerry Enterprise Server.
  6. Remove and re-add the user to the BlackBerry Enterprise Server.
  7. Wipe the BlackBerry device. For instructions on how to erase all data and applications on the device, see KB-02318.
  8. Set a new activation password on the BlackBerry Enterprise Server.
  9. Perform another enterprise activation of the BlackBerry device.

Note: For more information on how to complete steps 2 and 3, see the section on deploying BlackBerry devices in the BlackBerry Enterprise Server Handheld Management Guide.

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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.