How to locate and change the SRP ID and SRP Authentication Key in BlackBerry Enterprise Server

Article ID: KB04744

Type: Support Content

Last Modified: 12-05-2013

 

Product(s) Affected:

  • BlackBerry Enterprise Service 10
  • BlackBerry Enterprise Server
CollapseEnvironment
  • BlackBerry Enterprise Service 10 version 10 to 10.2
  • BlackBerry Device Service 6.2
  • BlackBerry Enterprise Server 4.0 to 5.0
  • BlackBerry 6 to 7.1
  • BlackBerry Device Software 4.0 to 5.0
CollapseOverview
This article explains how to locate and change the SRP ID and SRP Authentication Key using the BlackBerry Administration Service or BlackBerry Manager.
To locate the SRP ID and SRP Authentication Key in the BlackBerry Configuration Database and the Cached Property file see KB02632.
To locate the SRP ID on the BlackBerry smartphone, see KB05508.
During an SRP ID and SRP Authentication Key change, the BlackBerry Enterprise Server must successfully send a switch service command to all devices, resend IT Policy to all devices, and resend all Desktop Service Books to all devices. This process can take up to 4 hours to complete and the BlackBerry Enterprise Server should not be restarted for at least 4 hours after the SRP ID and SRP Authentication key have been changed. The SRP ID and Authentication Key cannot be switched back before all users had received the new routing information which is at least 4 hours.

Important: Please read the Additional Information section prior to completing the following steps.


Use the method for the applicable environment below:

Universal Device Service (BES10 version 10.2)

Please contact technical support


BlackBerry Device Service

  1. Open the Windows Services applet.
  2. Stop the Controller, MDS-CS, and Enterprise Management Web Service services.
  3. Change the SRP via BlackBerry Administration Service console (In the Server and Components menu, expand BlackBerry Solution Topology > BlackBerry Domain > Component View > BlackBerry Device Service , click the name of the BlackBerry Device Service and click Edit Instance).
  4. Wait for Dispatcher to reconnect using the new SRP (this may take 1 to 2 minutes).
  5. Start MDS-CS and wait for the service to connect to the new SRP (this may also take 1 or 2 minutes). MDAT log will show the following line:
    server has made a SRP connection with UID: <new_SRPID>
  6. Start EMWS and Controller services

Note: It is important to follow the order mentioned above when starting services. These steps can also be used with BlackBerry Enterprise Service 10.1 for BlackBerry Device Service, as the BDS console can be accessed to make these changes.

BlackBerry Enterprise Server 5.0

To change the SRP ID and the SRP Authentication Key using the BlackBerry Administration Service, complete the following steps:

  1. Open the BlackBerry Administration Service.
  2. In the Server and Components menu, expand BlackBerry Solution Topology > BlackBerry Domain > Component View > BlackBerry Enterprise Server.
  3. Click on the name of the BlackBerry Enterprise Server.
  4. Click Edit Instance.
  5. In the SRP Information section, remove the old SRP ID and the SRP Authentication Key and type the new SRP ID and SRP Authentication Key in.
  6. Click Save All.

BlackBerry Enterprise Server 4.1

The SRP ID and the SRP authentication key are located in the BlackBerry Configuration Database. To locate the SRP ID and SRP authentication key using BlackBerry Manager, complete the following steps:

  1. Open BlackBerry Manager.
  2. Select BlackBerry Domain.
  3. Select the Servers tab and then select the BlackBerry Enterprise Server name on the list.
  4. Click Edit Properties.
  5. The SRP ID and SRP authentication key are displayed on the General tab.
    To change the SRP ID and SRP authentication key, complete the following steps:
  6. Confirm that the BlackBerry Enterprise Server services are started on the Windows Services.
  7. On the General tab, type the new SRP ID and SRP authentication key values in the appropriate fields. The SRP authentication key must include the hyphen (-).

Note: If using Microsoft SQL Server authentication for the BlackBerry Configuration Database, the authentication password must be specified to complete these steps.


BlackBerry Enterprise Server 4.0
The SRP ID and the SRP authentication key are located in the BlackBerry Configuration Database. To locate the SRP ID and SRP authentication key using BlackBerry Manager, complete the following steps:
  1. Open BlackBerry Manager.
  2. Click BlackBerry Domain.
  3. Click the Server List tab and select the BlackBerry Enterprise Server name on the list.
  4. Click Edit Properties.
  5. Confirm that the BlackBerry Enterprise Server services are started on the Windows Services.
  6. On the General tab, type the new SRP ID and SRP authentication key values in the appropriate fields. The SRP authentication key must include the hyphen (-).

Note: If using Microsoft SQL Server authentication for the BlackBerry Configuration Database, the authentication password must be specified to complete these steps.

CollapseAdditional Information

Warning: Do not change the SRP to an invalid one as service books on the BlackBerry smartphone may not update. For more information, refer to KB23779.

Note: BlackBerry smartphone users may experience messaging delays for up to 4 hours after the SRP has been changed successfully.

  • The BlackBerry Enterprise Server services must be running during the process and should not be restarted for at least 4 hours afterward to allow the process enough time to complete.
  • Do not change the SRP ID and Authentication key again until after the 4 hours has passed to allow the process to complete.
  • If the SRP is changed more than once and the process has not been completed, some BlackBerry smartphones may continue to work but the BlackBerry smartphones that are not working will have to be wiped and then reactivated to the BlackBerry Enterprise Server.
  • A temporary SRP ID (i.e. Txxxxxxx) should never be used in a production environment. Temporary SRP IDs should only be used in a testing environment.

If the current Server Routing Protocol Identifier (SRP ID) and SRP Authentication key for the BlackBerry Enterprise Server are invalid, the BlackBerry Enterprise Server services are unable to communicate with the BlackBerry Infrastructure and cannot start. The SRP ID and SRP authentication key must be changed.

The following are common reasons that an SRP ID or SRP Authentication Key may become invalid:

  • SRP ID has expired (temporary SRP IDs are generally indicated by the SRP ID beginning with a T, i.e. Txxxxxxx).
  • SRP ID or SRP Authentication Key is inaccurate (often caused by a leading or trailing " " having been entered).
  • The SRP ID is currently in use by another BlackBerry Enterprise Server and has become disabled.

Note: If there are issues with message delays after the 4 hours have passed, please contact the next level of support.

Important information regarding versions of BlackBerry Device Software

  • BlackBerry smartphones running BlackBerry Device Software 4.0 to 5.0 and BlackBerry 6 automatically receive service book updates wirelessly.
  • BlackBerry smartphones running versions earlier than BlackBerry Device Software 4.0 must be connected to a computer to receive updated service book information through the BlackBerry Desktop Manager.

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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.