How to set the password for wireless activation of a BlackBerry smartphone

Article ID: KB05128

Type: Support Content

Last Modified: 12-15-2011


Product(s) Affected:

  • BlackBerry Enterprise Server for Novell GroupWise
  • BlackBerry Enterprise Server for Microsoft Exchange
  • BlackBerry Enterprise Server for IBM Domino
  • BlackBerry® Enterprise Server 4.0 to 5.0

To enable wireless activation for a BlackBerry® smartphone user on the BlackBerry® Enterprise Server, the administrator (also known as BESAdmin) must set the activation password on the user’s account using the BlackBerry Manager or BlackBerry Administration Service.

To set the activation password, complete the following steps:

BlackBerry Enterprise Server 4.0

  1. In BlackBerry Manager, click Server.
  2. On the User List tab, right-click the user account, then click Properties.
  3. On the General tab, click Set Activation Password.
  4. Enter a password, then click OK.

BlackBerry Enterprise Server 4.1

  1. In BlackBerry Manager, click the BlackBerry Enterprise Server Name (typically a blue server icon will represent this server).
  2. On the Users tab, click the BlackBerry smartphone user's name from the list.
  3. Perform one of the following actions depending on the version of BlackBerry Enterprise Server used.
    1. Click Service Access, then click Set Activation Password.
    2. Right-click the user and select Set Activation Password from the list.
  4. Enter a password and confirm it.
  5. Specify the value for the password expiration in the Password expires in <value> hours field then click OK.

BlackBerry Enterprise Server 5.0

  1. In the BlackBerry Administration Service, on the BlackBerry solution management menu, expand User.
  2. Click Manage users.
  3. Search for a user account.
  4. In the search results, click the display name for the user account.
  5. In the Device activation list, click Specify activation password.
  6. In the Activation password and Confirm password fields, type an activation password. The password must not contain special characters. Some smartphones do not support special characters and do not unlock when a user types a password that contains special characters.
  7. In the Password expiration (hours) field, type the amount of time after which the activation password expires.
  8. Click Specify activation password.

Once the appropriate steps have been completed, securely communicate the password to the user.

CollapseAdditional Information

Once the BlackBerry smartphone is successfully activated on the BlackBerry Enterprise Server, the password is no longer required. The password applies to the specified user's account only.

The password is used only once, for the initial activation of the smartphone, and cannot be used again to establish another activation for that user. The password is not valid after five unsuccessful activation attempts.

If the user does not activate the smartphone within 48 hours after the password is created, the password expires and cannot be used. When the smartphone is successfully activated, the password is removed from the BlackBerry Enterprise Server.

For instructions on how to complete the wireless activation of the BlackBerry smartphone, see the BlackBerry Wireless Enterprise Activation Technical White Paper.


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