Email reconciliation features for the BlackBerry Internet Service

Article ID: KB05133

Type: Support Content

Last Modified: 05-23-2012

 

Product(s) Affected:

  • BlackBerry Internet Service
CollapseEnvironment
  • BlackBerry® Internet Service
  • BlackBerry® smartphones
CollapseOverview

The following table outlines some of the email accounts that can be integrated with the BlackBerry® Internet Service, and the reconciliation features that are available with each email account type.

Reconciliation from BlackBerry smartphone to mailbox

Source

Wireless Deletion

Save Sent Items

Wireless read/unread status

Microsoft® Outlook® Web Access

Yes

Yes

Yes

Yahoo!® Mail

Yes

Yes

Yes

Windows Live™ Hotmail® or MSN® (MSN MSP)

Yes

Yes

Yes

AOL® Mail

Yes

No

Yes

Post Office Protocol 3 (POP3)

Yes

No

No

Internet Message Access Protocol 4 (IMAP4)

Yes

Yes, in some cases

Yes

Google Mail™

Yes

Yes

Yes

Reconciliation from mailbox to BlackBerry smartphone

Source

Wireless Deletion

Sent Items

Wireless read/unread status

Microsoft Outlook Web Access

Yes

No

No

Yahoo! Mail

Yes

No

Yes

Windows Live Hotmail or MSN (MSN MSP)

No

No

No

AOL Mail

Yes

No

No

Post Office Protocol 3 (POP3)

Yes

No

No

Internet Message Access Protocol 4 (IMAP4)

Yes

No

No

Google Mail

Yes

Yes

Yes

CollapseAdditional Information

Email reconciliation with the BlackBerry Internet Service is from the BlackBerry smartphone to the messaging server, and the messaging server to the BlackBerry smartphone. For reconciliation changes to occur in an email application such as Microsoft Outlook, the email application must reconcile with the messaging server, not the BlackBerry smartphone.

It is necessary to correctly configure the BlackBerry smartphone and integrated email accounts to turn on the full two-way reconciliation. Reconciliation changes from the mailbox to the BlackBerry smartphone require up to 6 hours.

For more information on Microsoft® Mobile Services Protocol (MSN® MSP), see KB24360.

The Reconcile Now feature of the BlackBerry Smartphone will allow changes made on the device to be pushed to the mail server.  This will not pull changes made on the mail server to the device using the BlackBerry Internet Service.  This will also not affect the mail polling cycle of the email account.

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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.