Connect a computer to the Internet using a BlackBerry smartphone as a USB tethered modem

Article ID: KB05196

Type: Support Content

Last Modified: 10-03-2012

 

Product(s) Affected:

  • Desktop Software (Windows)
CollapseEnvironment
  • BlackBerry Desktop Software
  • BlackBerry smartphones
  • Windows®
CollapseOverview

When a BlackBerry smartphone has tethered modem capability, it can be used as an external modem to connect a computer to the Internet.

Summary of Tasks

To set up a tethered modem in BlackBerry Desktop Manager 4.1 to 5.0, complete the following tasks:

  1. Install BlackBerry Desktop Software 4.1 to 5.0 (one time only).
  2. Set up the internet access point name (APN) (one time only).
  3. Configure Dial-up Networking (DUN) (one time only).
  4. Connect to the internet using DUN.

To set up a tethered modem in BlackBerry Desktop Software 6.0 - 7.1, please follow KB24629. It is recommended that a BlackBerry smartphone user installs the latest version of the BlackBerry Desktop Software version located at http://www.blackberry.com/desktop.

Note: An Internet Protocol (IP) Modem Connection Manager is included starting with BlackBerry® Desktop Software 5.0.1 which is designed to configure the BlackBerry smartphone as a tethered modem. For more information regarding the IP Modem Connection Manager, see the Additional Information section of this article.


Task 1

If the BlackBerry CD or install file is available for Desktop Manager 5.0 and its required to use the older version, follow the below steps:

Install BlackBerry Desktop Software 4.1 to 5.0 on the computer.

 Note: Ensure that When BlackBerry Desktop Software is installed, the drivers that allow the BlackBerry smartphone to communicate through the USB port, virtual communications port and the standard modem used by Dial-up Networking (DUN) are installed.


Task 2

To set up an Internet access point name (APN) - for GSM devices only - complete the following steps:

  1. On the computer, click Start > Control Panel.
  2. Double-click Phone and Modem Options.
  3. In the Phone and Modem Options window, click the Modems tab.
  4. Select Standard Modem and click Properties.
  5. Click Change Settings.
  6. In the Standard Modem Properties window, click the Advanced tab.
  7. In the Extra initialization commands field, type the following:

    +cgdcont=1,"IP","<Device Internet APN>"

    Note: The following is applicable for T-Mobile® customers only:

    The extra initialization command is: at+cgdcont=1,"IP","wap.voicestream.com"

    Note: If the Internet APN is unknown, contact the wireless service provider.

  8. Click OK.
  9. In the Phone and Modem Options window, click OK.

Task 3

To configure DUN, complete the following steps for the appropriate operating system.

Windows 7

  1. Click the Windows icon.
  2. In the search bar, type Set up Connection or Network.
  3. Click Set up a dial-up connection.
  4. Perform the appropriate step from the following list:
    • If the BlackBerry smartphone operates on General Packet Radio Service (GPRS) or Enhanced Data Rates for Global Evolution (EDGE) networks, type *99# in the Dial-Up Phone number field, and click Next.
    • If the BlackBerry smartphone operates on Universal Mobile Telecommunications System (UMTS) networks, type *98# in the Dial-Up Phone number field, and click Next.
    • If the BlackBerry smartphone operates on Code Division Multiple Access (CDMA) or 1x/Evolution Data Optimized (EVDO) networks, type #777 in the Dial-Up Phone number field, and click Next.
  5. Type the User name and Password provided by the wireless service provider. If the wireless service provider has confirmed that this information is not required, leave the fields blank.
  6. In the Connection Name field type BlackBerry.
  7. Click Dialing Rules.
  8. Make sure the profile created in Task 2 has been selected (if applicable), and then click OK.
  9. Select Connect to establish an Internet connection.

Windows® Vista™

  1. Click Start.
  2. Select Connect To.
  3. Click Set up a connection or network.
  4. Click Set up a dial-up connection.
  5. Perform the appropriate step from the following list:
    • If the BlackBerry smartphone operates on General Packet Radio Service (GPRS) or Enhanced Data Rates for Global Evolution (EDGE) networks, type *99# in the Phone number field, and click Next.
    • If the BlackBerry smartphone operates on Universal Mobile Telecommunications System (UMTS) networks, type *98# in the Phone number field, and click Next.
    • If the BlackBerry smartphone operates on Code Division Multiple Access (CDMA) or 1x/Evolution Data Optimized (EVDO) networks, type #777 in the Phone number field, and click Next.
  6. Type the User name and Password provided by the wireless service provider. If the wireless service provider has confirmed that this information is not required, leave the fields blank.
  7. In the Connection Name field type BlackBerry.
  8. Click Dialing Rules.
  9. Make sure the profile created in Task 2 has been selected (if applicable), and then click OK.
  10. Select Connect to establish an Internet connection.

Windows® XP

  1. Click Start > Control Panel > Network Connections.
  2. Click Create a New Connection. The New Connection Wizard opens.
  3. Click Next.
  4. Select the Connect to the Internet option, and then click Next.
  5. Select Set up my connection manually, and then click Next.
  6. Select Connect using a dial-up modem, and then click Next.
  7. In the Select a Device screen, select the Modem - Standard Modem check box, and then click Next.
  8. In the ISP Name field, type a name for the desired connection, and then click Next.
  9. Perform the appropriate step from the following list:
    • If the BlackBerry smartphone operates on General Packet Radio Service (GPRS) or Enhanced Data Rates for Global Evolution (EDGE) networks, type *99# in the Phone number field, and click Next.
    • If the BlackBerry smartphone operates on Universal Mobile Telecommunications System (UMTS) networks, type *98# in the Phone number field, and click Next.
    • If the BlackBerry smartphone operates on Code Division Multiple Access (CDMA) or 1x/Evolution Data Optimized (EVDO) networks, type #777 in the Phone number field, and click Next.
  10. Indicate which computer account users will have access to the connection, and then click Next.
  11. Type the User name and Password provided by the wireless service provider. If the wireless service provider has confirmed that this information is not required, leave the fields blank. Click Next.
  12. Click Finish.
  13. In the Connect window, click Properties.
  14. In the Properties window, verify that Modem - Standard Modem appears beneath the Connect using heading, and then click Configure.
  15. In the Modem Configuration window, clear the Enable hardware flow control check box and make sure that none of the other check boxes are selected.
  16. Click OK.
  17. In the Properties window, click OK.

Windows 2000

  1. Click Start > Control Panel.
  2. Double-click Network and Dial-up Connections.

    Note: The following is applicable for T-Mobile® customers only:

    Under the networking tab in the properties window for the dial-up connection, clear the Enable LCP Extensions check box, as well as all check boxes beneath the PPP Settings window.

  3. Double-click Make New Connection. The Network Connection Wizard opens.
  4. Click Next.
  5. Choose Dial-up to private network, and then click Next.
  6. Perform the appropriate step from the following list:
    • If the BlackBerry smartphone operates on General Packet Radio Service (GPRS) or Enhanced Data Rates for Global Evolution (EDGE) networks, type *99# in the Phone number field, and click Next.
    • If the BlackBerry smartphone operates on Universal Mobile Telecommunications System (UMTS) networks, type *98# in the Phone number field, and click Next.
    • If the BlackBerry smartphone operates on Code Division Multiple Access (CDMA) or 1x/Evolution Data Optimized (EVDO) networks, type #777 in the Phone number field, and click Next.
  7. Indicate which computer account users will have access to the connection, and then click Next.
  8. Type a name for the connection, and then click Finish.
  9. In the Connect window, click Properties.
  10. In the Properties window, verify that Modem - Standard Modem is selected, and then click Configure.
  11. In the Modem Configuration window, clear the Enable hardware flow control check box and make sure that none of the other check boxes are selected.
  12. Click OK.
  13. In the Properties window, click OK.

Task 4

Connect to the Internet using DUN.

Note: During this procedure, do not operate the browser or any third-party applications on the BlackBerry smartphone. An active data session might interfere with the modem connection. Also, make sure that an Ethernet connection is not active at the same time.

To connect to the Internet using DUN, complete the following steps:

  1. Connect the BlackBerry smartphone to the computer.
  2. Open the BlackBerry Desktop Manager, and verify that the BlackBerry Desktop Manager displays Connected. The BlackBerry smartphone must be identified by BlackBerry Desktop Manager in order for the modem to establish a connection.
  3. Click Start > Control Panel > Network Connections > <name of the new connection>.
  4. If the wireless service provider requires a Username and Password to make this connection, enter this information in the fields provided. Otherwise, leave the fields blank.
  5. Click Dial.

Important: The BlackBerry Desktop Software must be running for the tethered modem to function.

Note: If Microsoft® Outlook® is operating in Cached Exchange mode, a message may appear indicating that BlackBerry Desktop Manager cannot contact the messaging server. If this message appears, click Cancel to proceed.

CollapseAdditional Information

The IP Modem option in BlackBerry Desktop Software is designed to permit the BlackBerry smartphone user to use the BlackBerry smartphone as a tethered modem and minimize the configuration steps. This is possible through the inclusion of a modem script during software installation, which provides and auto-populates relevant configuration information to the IP Modem Connection Manager.

To configure the BlackBerry Desktop Software 5.0.1 to use the BlackBerry smartphone as a tethered modem, complete the following steps:

  1. In the main menu of the BlackBerry Desktop Manager, click IP Modem.
  2. During the initial BlackBerry smartphone connection, complete the configuration step by clicking the Configure button.
  3. Select the Set-Up Connection option from the Connection profile drop-down list.
  4. Select the appropriate wireless service provider or select Add customer profile for custom settings.
  5. Select OK.
  6. Click Connect.

To configure the BlackBerry Desktop Software 6.1 to use the BlackBerry smartphone as a tethered modem, complete the following steps:

  1. In the main menu of the BlackBerry Desktop Manager, click Mobile Internet.
  2. Click Configure connection ... to setup the tethered modem options
  3. Select the appropriate wireless service provider from the profiles drop down or select Add for custom settings.
  4. Select OK.
  5. Click Connect.

Note: By default, the modem script auto-populates the wireless service provider information within the IP Modem Connection Manager, depending on the BlackBerry smartphone that is connected and the wireless service provider (network type provided by the Subscriber Identity Module (SIM) card). If the connection profile is incorrect, manually select the BlackBerry smartphone wireless service provider from the drop-down list provided.

Important: Contact the wireless service provider to obtain the user name and password that is required to configure DUN. Also, ask the wireless service provider if additional charges are incorporated when connecting to the Internet using the BlackBerry smartphone as a tethered modem.

This KB article contains information that previously appeared in KB04664 and KB20362.

For instructions on how to configure a BlackBerry smartphone as a tethered modem on a Macintosh computer please refer to KB19641

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