How to turn on advanced logging for the Migration Wizard or Device Switch Wizard

• BlackBerry® Desktop Software 5.0

To turn on advanced logging for the Migration Wizard or Device Switch Wizard, complete the following tasks:

1. Configure the iloptcfg.cfg file. For instructions, see the Configure the iloptcfg.cfg File section below.
2. Run the Migration Wizard. For instructions, see KB04437.

   Note: This task will generate the PTTrace.log and tif.log files.

3. Collect and email the synchronization log files to your BlackBerry® Technical Support Services representative. For instructions, see the Email the Synchronization Log Files to your BlackBerry Technical Support Services representative section below.

Configure the iloptcfg.cfg File

Complete the following steps:

1. Open the iloptcfg.cfg file in Microsoft® Notepad. The file is located in the following directory:

     C:\Documents and Settings\<Username>\Application Data\Research In Motion\BlackBerry\Intellisync

         Note: This file only appears after the Migration Wizard or Device Switch Wizard has been run a least once.

1. Change the MultiJobTraceLog value to 200 (the default is 1). This setting will generate the PTTrace.log file.
2. Change the TifLog value to 100 (the default is 0). This setting will generate the tif.log file.
3. Save and close the file.
4. In the same folder, delete the PTTrace.log file and tif.log file. These are the old synchronization log files.

   Note: With BlackBerry® Desktop Manager 4.5 to 6.0, the iloptcfg.cfg file may not exist. If this is the case, create a file called iloptcfg.cfg in the directory above and manually add "TifLog=100" and "MultiJobTraceLog=200" on separate lines.

Email the synchronization log files to your BlackBerry Technical Support Services representative

Complete the following steps:

1. Copy the PTTrace.log and tif.log files. The files are located in the following directory:
   
   BlackBerry® Desktop Manager 4.5 to 5.0: C:\Documents and Settings\<Username>\Application Data\Research In Motion\Intellisync
   BlackBerry® Desktop Software 6.0: C:\Documents and Settings\<Username>\Application Data\Research In Motion\BlackBerry\Intellisync
   
   
2. Paste the PTTrace.log and tif.log files into a new message. The log files become email attachments.
3. Send the message to your BlackBerry Technical Support Services representative so that the synchronization log files can be analyzed.