Support - MDS Activation fails if Mobile Data Service uses a proxy server

Article ID: KB05509

Type: Support

Last Modified: 12-14-2011

 

Product(s) Affected:

  • BlackBerry Enterprise Server
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BlackBerry® Enterprise Server software version 4.1 and later

BlackBerry® Mobile Data System (BlackBerry MDS) Services
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MDS Activation fails if the BlackBerry MDS Connection Service is using a proxy server. The MDS Activation log displays the following:

[ERROR] (08/31 09:16:48) [DeviceInitListener] Device activation listener. | MDS Connection Service not found. | DevicePIN=<PIN>; ConnServiceURL=proxy.server.com/10.33.50.20; Exception=Connection Service not found.

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The BlackBerry MDS Connection Service is not configured to connect directly to the computer running the BlackBerry MDS Services.

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To make sure you can connect to the BlackBerry MDS Connection Service and BlackBerry MDS Services, complete the following steps:

  1. On the BlackBerry Enterprise Server, open a web browser, then go to http://hostname:8080. This will open the BlackBerry Mobile Data Service Connection Service web page.
  2. Go to http://hostname:7080. This will open Apache Tomcat web page.
  3. On the BlackBerry Mobile Data Service Connection Service web page, click Connection Service Properties > Proxy > Proxy Mappings, and type the following proxy mappings in the appropriate fields:
    (?i:.*://hostname)(:7080)(/.*)*(\?.*)?
    (?i:.*://hostname)(:8080)(/.*)*(\?.*)?
    (?i:.*://fqdn)(:7080)(/.*)*(\?.*)?
    (?i:.*://fqdn)(:8080)(/.*)*(\?.*)?
    Note: The Hostname and fully qualified domain name (FQDN) must use regular expressions similar to these proxy mappings. Leave the Proxy String field empty.
     
  4. Click MDS Service Properties > Connection Service > Add a URL.
  5. Type Hostname:8080 and restart BlackBerry MDS Connection Service and BlackBerry MDS Services.
  6. On the BlackBerry device, restart the MDS Activation process.

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