New voice mail indicator displayed, but no new voice mail messages exist

Article ID: KB10036

Type: Support Content

Last Modified: 05-01-2012


Product(s) Affected:

  • BlackBerry 7 OS and earlier
  • BlackBerry® smartphones

The new voice mail indicator is displayed; however, no new voice mail messages exist.
To resolve this issue, complete the following steps:
  1. Create a new voice mail.
  2. Listen to the new voice mail message, and then delete it. The new voice mail indicator should no longer be displayed.


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