No Enterprise Activation icon is present on the BlackBerry smartphone

Article ID: KB10192

Type: Support Content

Last Modified: 07-12-2013


Product(s) Affected:

  • BlackBerry Enterprise Server for Microsoft Exchange
  • BlackBerry Enterprise Server for IBM Domino
  • BlackBerry Enterprise Server for Novell GroupWise
  • BlackBerry Enterprise Server
  • BlackBerry smartphone

The Enterprise Activation icon does not appear on the home screen of the BlackBerry smartphone and Enterprise Activation is not found under Options.


Cause 1

The currently installed BlackBerry Device Software version is earlier than 4.0.

Resolution 1

Verify that the BlackBerry Device Software is version 4.0 or greater. If not, upgrade the BlackBerry Device Software to the latest available version. For instructions, see KB03621.

Cause 2

The Enterprise Activation icon is hidden.

Resolution 2

Confirm that the Enterprise Activation icon is not hidden. On the home screen, press the  Menu key and select Show All.

Cause 3

The BlackBerry smartphone is not registered on the wireless network.

Resolution 3

Ensure that the BlackBerry smartphone is registered on the wireless network by performing the following steps:

  1. Perform a hard reset of the BlackBerry smartphone. For instructions, see KB02141.
  2. Perform a Register Now. For instructions, see KB00510.

Cause 4

The BlackBerry smartphone has already been activated.

Resolution 4

By default, after the BlackBerry smartphone is activated over the wireless network, the Enterprise Activation icon does not appear on the home screen.

  • Click the Options icon on the home screen of the BlackBerry smartphone.
  • Select Advanced Options > Enterprise Activation and confirm whether an Enterprise Activation date exists.

Cause 5

The Service Book on the BlackBerry smartphone may contain incorrect data.

Resolution 5

Delete all Desktop service book records under Options > advanced options Service book, and re-send service books to the BlackBerry smartphone.

Cause 6

The BlackBerry smartphone does not have the BlackBerry Enterprise Server service class.

Resolution 6

Contact the wireless service provider for assistance.

CollapseAdditional Information

The Enterprise Activation application can also be downloaded from BlackBerry World:

  1. Access BlackBerry World on the smartphone and search for "Enterprise Activation".
  2. Download Enterprise Activation by Research In Motion Limited.


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