The hourglass or clock symbol spins continuously on the BlackBerry smartphone

Article ID: KB10307

Type: Support Content

Last Modified: 05-30-2012

 

Product(s) Affected:

  • BlackBerry 7 OS and earlier
CollapseEnvironment
  • BlackBerry® smartphone
  • BlackBerry® Desktop Manager
CollapseOverview

The hourglass or clock symbol spins continuously on the BlackBerry® smartphone, and performing a hard reset does not resolve the issue.

Note: For instructions on how to perform a hard reset on the BlackBerry smartphone, see KB02141.

CollapseResolution

Perform a clean reload of the BlackBerry® Device Software using BlackBerry Desktop Manager.

For instructions on how to perform a clean reload of the BlackBerry Device software, please see KB03621 .

For instructions on how to perform a clean reload of the BlackBerry Device software using BlackBerry Desktop Software for Mac, please see KB19915.

CollapseAdditional Information

Because the BlackBerry smartphone is unable to start, the BlackBerry Desktop Manager will not detect the BlackBerry smartphone. However, a connection should be established through the application loader tool in the BlackBerry Desktop Manager using the following steps:

  1. Remove the battery from the BlackBerry smartphone.
  2. Open the BlackBerry Desktop Manager and click Application Loader.
  3. Connect the BlackBerry smartphone to the computer.
  4. Run the application loader tool until the process says Device Initialization.
  5. Re-insert the battery in the BlackBerry smartphone and the process should continue successfully.

Disclaimer

By downloading, accessing or otherwise using the Knowledge Base documents you agree:

   (a) that the terms of use for the documents found at www.blackberry.com/legal/knowledgebase apply to your use or reference to these documents; and

   (b) not to copy, distribute, disclose or reproduce, in full or in part any of the documents without the express written consent of RIM.


Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.