Media card cannot be read. Verify that the memory card is formatted

Article ID: KB10527

Type: Support Content

Last Modified: 06-20-2012

 

Product(s) Affected:

  • BlackBerry 7 OS and earlier
Jump to: Environment | Overview
CollapseEnvironment
  • BlackBerry® smartphones
CollapseOverview

When the BlackBerry® smartphone user attempts to use the media card that is inserted in the BlackBerry smartphone, the following error message appears:

Media card cannot be read. Verify that the memory card is formatted

To correct this error a format of the media card is required. To format the media card, complete the following steps:

Warning: This process deletes all data on the media card.

BlackBerry device software 4.2 to 5.0:

  1. From the Home screen of the BlackBerry smartphone, click OptionsMemory or Options > Advanced Options > Memory  (Choose the option that appears on the BlackBerry smartphone).
  2. Display the menu and click Format Card.

    Note: If the Format Card option does not appear on the menu, skip step 3 and perform the procedure that follows.

  3. A warning message appears, asking if you are certain you would like to format the card. Click Yes to continue.

If the Format Card option does not appear on the menu, complete the following steps:

  1. On the Media Card screen, set the Mass Storage Mode Support field to Off.
  2. Display the menu and click Save. The Media Card screen closes automatically.
  3. Click Media Card to reopen the Media Card screen.
  4. To format the media card, display the menu and click Format Card.
  5. A warning message appears, asking if you are certain you would like to format the card. Click Yes to continue.

BlackBerry® 6 to BlackBerry® 7.1:

  1. From the Home screen of the BlackBerry smartphone, select Options > Device > Storage. Or using Universal Search, type media card and select Options > Storage.
  2. Press the Menu Key and select Format.
  3. In the pop up window select Media Card.
  4. A warning message appears, asking if you are certain you would like to format the card. Click Yes to continue.

 

Disclaimer

By downloading, accessing or otherwise using the Knowledge Base documents you agree:

   (a) that the terms of use for the documents found at www.blackberry.com/legal/knowledgebase apply to your use or reference to these documents; and

   (b) not to copy, distribute, disclose or reproduce, in full or in part any of the documents without the express written consent of RIM.


Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.